The reverse supply chain poses challenges for every business but, when your organization operates in the B2B space, those challenges become substantially more complex. You must perform a complex balancing…
When you take a close look at your reverse business, does it appear that your company takes a proactive or a reactive stance where product returns are concerned? For basic…
Do you currently have a customer loyalty program in place? If so, how much does the reverse supply chain figure into your efforts to retain customers? Research shows overwhelmingly that,…
If your company is working hard to improve the customer experience (CX) as a way to differentiate your brand and your products, it is imperative that you pay attention to…
