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Returns can be costly for any retail, manufacturing, or other business. The key to earning more profits is not to eliminate returns—that is likely impossible—but to manage your returns with the right software and an efficient reverse logistics process and eliminate waste in the process. Here are some best practices for minimizing the hit to

The demand for third-party logistics (3PL) providers is increasing every year. As more small and medium-size businesses turn to online sales, this demand is likely to keep growing for years. For companies that are expanding to offer 3PL or just growing their existing business, there are a few things you should know about how to

Few things in this world are a guarantee, but if you run an online retail store there is one thing you will definitely have to deal with: returned merchandise. In fact, customers return anywhere from 15 to 40% of the items they purchase online, far higher than the percent of items returned to brick-and-mortar stores

In a February 2018 survey, Supply Chain Management Review found that only 17% of companies have one department that is dedicated exclusively to reverse logistics. In more than half of companies (56%) it is handled by multiple departments throughout the company. Without a comprehensive reverse logistics software program, this can be a messy and cumbersome