Many online retailers have experienced the frustration of trying to manage merchandise returns. Some responded by simply saying that items cannot be returned, while others accept returns and found that…
If your business has completely figured out the reverse logistics process—the flow of goods back into your business from returns—congratulations. But if you haven’t quite optimized that process yet (or…
The way people shop has drastically changed in the past couple of decades, and with the e-commerce industry has also come a shift in the way people interact with companies.…
Customer returns are an inevitable part of your online business (it’s not viable to tell customers they can’t return a product these days). If you don’t have a good returns…
