The Case for Business Intelligence in Reverse Logistics
The term “business intelligence” is popping up in a lot of places these days, and for good reason. Business intelligence (BI) refers to the process of using technologies, applications, data,…
Finding (and Fixing) What’s Broken in Your Current Reverse Logistics Process (Part 2)
In part one of this blog post we covered the first three steps in a reverse logistics process: product retrieval, shipping, and screening. Once you get these three steps out…
Finding (and Fixing) What’s Broken in Your Current Reverse Logistics Process (Part 1)
Companies often place a lot of emphasis on their forward logistics process—getting products from your warehouse or manufacturing facility out to your customers. This is certainly a critical part of…
Customer Retention Strategies: Streamlining Your Reverse Logistics – Part 2
In part one of this blog post we went over how important it is to have a fair and simple returns policy, especially for ecommerce sites that are competing with…