Category: Retail

Managing the Labor Shortage: 3 Reasons an RMS will Help

The U.S. economy’s labor shortage is unprecedented in scope: Nearly every industry is competing for workers, and many are raising wages and benefits in the hopes of attracting employees.Retailers, 3PLs, manufacturers, and anyone with a large facility is especially feeling the crunch. According to CNN….“…the jobs that major chains in the United States are having […]

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These 3 Factors will Impact Holiday Shopping and Returns

In the last year, the buzz about retail shopping trends has rightfully centered on COVID impacts, such as the increase in online shopping, contactless payments, and more product returns as a result of fewer in-store visits.But even with COVID restrictions lifting, other factors will impact the retail scene this fall. Here are a few things […]

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Back-to-School and Holiday Prep: Capture Business Intelligence to Minimize the Returns Hassle

As back-to-school gets into full swing and the holidays approach, retailers are ramping up. Online purchases are expected to grow even more than in 2020, accounting for 18.9% of holiday sales compared to 17.5% in 2020.But the interaction between customer and store or customer and website doesn’t end after the purchase. An average of 8% […]

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5 Things a Reverse Logistics Software Platform Must Have Today

Reverse logistics software is a pretty broad term and can mean a lot of different things that go way beyond just returns management (although that is part of it). If you’re shopping for software to help your company manage the entire reverse logistics process better, here are five features your software should include: A user-friendly […]

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Best Practices to Minimize the Cost of Returns for Your Business

Returns can be costly for any retail, manufacturing, or other business. The key to earning more profits is not to eliminate returns—that is likely impossible—but to manage your returns with the right software and an efficient reverse logistics process and eliminate waste in the process. Here are some best practices for minimizing the hit to […]

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Reverse Logistics Software is Critical for Coordination

In a February 2018 survey, Supply Chain Management Review found that only 17% of companies have one department that is dedicated exclusively to reverse logistics. In more than half of companies (56%) it is handled by multiple departments throughout the company. Without a comprehensive reverse logistics software program, this can be a messy and cumbersome […]

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Are You Tracking the Right Reverse Logistics Metrics?

Reverse logistics isn’t a simple process, but for companies that are selling products to customers it’s an essential part of your business. Like any business process, it’s critical that you take the time to track and analyze specific metrics around reverse logistics so you can improve the process and reduce costs. Whether you are already […]

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Ship, Track, Notify: How Returns Forwarding Builds Trust with Customers

More consumers have moved their shopping habits online—a trend that started pre-pandemic, accelerated in 2020 as people looked for safer ways to purchase the items they need, and is likely to continue long into the future. For companies, that means you have to be prepared to meet consumers’ needs in an online-first environment. While you […]

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