Repair Management

Repair activities are becoming more and more complex due to the demands of the "immediate fulfillment" culture. You need a platform that will allow you to quickly turn around repairables and manage parts and billing. Our Repair Management modules will handle all the important steps of the after sales care service such as diagnostics, warranty check, part allocations, and all necessary testing requirements before it’s ready to go back your customer.

 

 

Capabilities

Warranty Based Repairs

Warranty Based Repairs

Our Repairs Management module allows you to perform both in-warranty and out-of-warranty repairs. You are able to quote and invoice customers before performing the repair as well as creating your own unique repair offerings.

Multi-Level Repair

The Repair Management module will allow you to perform repairs at multiple dopt levels and stock transfer the repairable units to each level. Because our platform is in the cloud you can designate other repair suppliers such as after sales care providers and remote repair centers as depot levels.

Multi-Level Repair
Parts Management

Parts Management

Repairing anything usually requires some kind of parts and the consumption of those parts needs to be managed to correctly track your assets. Our Repair Management module borrows from our Warehouse Management module so that you can track every part, the age of the part and the value of the part as it is used in the repair cycle.

Testing Integration

For those repairables that require extensive testing and wiping the Repair Management module integrates with testing suites through an easy to use plain text integration. You will also have the capability to override test results directly in the Repair Management module. The testing center can be configured to also output test results to an analytics platform to aggregate and analyze failure codes and root causes.

Testing Integration
Billing Code Customization

Billing Code Customization

Tracking of the part consumed and labor expended to correctly invoice out-of-warranty repairs and also manage resources is one of the key features of the Repair Management module. The module will allow you to standardize Billing codes that combine parts and labor. The advantage to you is that you can create activities that are standard across all your depots and third party providers. This ensures that the same level of service and same charges happen everywhere.