Enterprise Warranty Management Software for Global Manufacturers
Claim intake, entitlement validation, repair routing, and the claim data your finance team needs, in one system that connects to SAP, Dynamics 365, NetSuite, and your WMS.
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Is Your Warranty Process Stuck in the Past?
Warranty claims often represent a massive operational bottleneck for Directors of Operations and Supply Chain leaders. If you are relying on legacy systems, spreadsheets, or disjointed emails, you are likely facing:
Blind spots in tracking return status and recovery rates across channels. Claims arrive by email, phone, and dealer portal with no single record of what was filed or when.
Manual workflows for entitlements that slow down processing and frustrate customers or vendors waiting for resolutions. Out-of-warranty claims and duplicate serials clear approval.
No systematic way to detect serial returners or flag policy abuse, draining your margins. SLA breaches surface when the customer escalates, after the cost is already incurred.
Poor integration between your eCommerce platforms, ERPs, and warehouse systems. Repair cost per claim gets reconstructed after the quarter closes, if at all.
Stop chasing paperwork. Start managing exceptions.
A Unified Enterprise Warranty Management System
ReverseLogix is the only end-to-end warranty claims management software purpose-built for the challenges of global brands and enterprise operations. We replace the patchwork of tools with a single, streamlined system.
Automate Complex Workflows
Don’t let high volumes overwhelm your team. Our platform handles the logic for you:
- Intelligent Routing: Automatically route claims based on warranty status, reported faults, or contract terms.
- Risk-Based Decisioning: Utilize AI to auto-approve low-risk returns while instantly flagging suspicious patterns for review.
- Scalability: Process 2x more returns without increasing headcount, even during peak seasons.
- Automate verification of warranty service entitlements upon registration, service request and claim submission
- Deliver robust claims data across dealers, supply chain, quality, and customers without user limits.
Seamless Integration
our warranty management system shouldn’t stand alone. ReverseLogix integrates seamlessly with your existing tech stack, including Shopify, SAP, NetSuite, Oracle, and Salesforce. Eliminate duplicate data entry and ensure Finance, CS, and Warehouse teams are always in sync.
Prevent Fraud & Abuse
Protect your bottom line with advanced logic. Our system identifies fraud patterns and enforces business rules automatically, ensuring you only pay for valid claims.
Elevate the Customer Experience
B2C Warranty Claims: Empower customers with a branded self-service portal where they can check warranty status and submit claims 24/7.
B2B Warranty Returns: Provide partners with a centralized portal to track bulk claims and settlements without needing to email your team for updates.
Register customers’ products for warranty service online, via customer portals, and more.
Integrates with Major ERPs and 400+ Carriers
Core Features
Power and Precision
A single dashboard for B2B and B2C claims, replacing spreadsheets and emails.
Enforce policies automatically and implement risk-based scoring to speed up processing.
Real-time tracking of every claim from initiation to repair or replacement.
Manage contract terms, service levels, and billing codes for precise cost allocation.
Why Industry Leaders Choose ReverseLogix
We are the specialized partner for brands that demand operational excellence.
Proven ROI
Genesco achieved ROI within days
of implementation.
Efficiency
Achieve 60% faster
returns processing times.
Sustainability
Meet sustainability goals by
optimizing repairs and reducing
unnecessary shipments.
“When we turned ReverseLogix on, it was instant visibility into the warranty volume that we had.”
Leading Appliances Manufacturer
Frequently Asked Questions (FAQ)
What is warranty claims management?
Warranty claims management is the end-to-end process of administering product warranties. It involves validating customer claims, determining coverage, processing repairs or replacements, and analyzing data to improve product quality. A robust warranty claim management system automates these steps to reduce manual error and costs.
What is a warranty management system?
A warranty management system is a specialized software solution designed to centralize and automate the lifecycle of warranty claims. It connects customers, support teams, and logistics providers on one platform to streamline validations, tracking, and settlements.
How to manage warranty claims efficiently?
To manage warranty claims efficiently, businesses should move away from spreadsheets and adopt warranty management software. Best practices include:
- Implementing self-service portals for customers
- Using AI to automate approval rules
- Integrating claim data with ERP and WMS systems for real-time visibility
What is the warranty management process?
The warranty management process typically includes four stages:
- Submission: The customer files a claim via a portal.
- Validation: The system checks entitlement and warranty status.
- Resolution: The item is routed for repair, replacement, or refund.
- Analysis: Data is collected to identify defect trends and prevent future issues.
Does the ReverseLogix Warranty software work with the systems we already run?
Yes it does. ReverseLogix integrates with ERPs: SAP, Oracle, NetSuite, Microsoft Dynamics 365 Finance & Operations, Dynamics AX, Infor SyteLine, Epicor. CRMs: Salesforce, HubSpot, Zendesk, Freshdesk. WMS and OMS: Manhattan, Blue Yonder, Körber, custom OMS via REST API. Carriers: FedEx, UPS, DHL, USPS, and regional carriers by EDI or API.
Is the ReverseLogix Warranty platform built for our volume and complexity?
ReverseLogix is built for manufacturers and retailers above $50M in revenue with material warranty claim volume, multi-country rules, B2B distributor channels, and repair depot operations. Below that threshold, a consumer returns app is the better fit and we will say so on the call.
Does ReverseLogix only handle warranty?
Warranty is one workflow inside the ReverseLogix returns management platform. The same system handles consumer and B2B returns, repair depot operations, refurbishment and grading, and cross-border reverse logistics. Customers commonly start with one workflow and extend.
Ready to Master Your Warranty Operations?
Don’t let manual processes and fraud eat into your profits. Switch to the best warranty management software utilized by global leaders.
- Reduce processing costs
- Eliminate bottlenecks
- Gain total visibility
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