Trusted By Global Market Leaders To Orchestrate End-To-End Returns
$10B
Processed by ReverseLogix Annually
25%
Customer Satisfaction Improvement
60%
Faster Returns Processing
20%
Faster Turnaround Time for Repairs
“ReverseLogix converges the management of a wide array of elements of end-to-end reverse logistics and returns management on one platform.”
Gartner
The Returns Iceberg
Most returns platforms stop at the waterline
Outgrow simple post-purchase tracking. Graduate to a complete Returns Management System (RMS).
Below the Waterline · The Operations Engine
- Warehouse Operations
Receiving & inspection · grading & disposition · 3PL routing
Learn More → - B2B & industrial controls
Entitlement verification · bulk freight · multi-tier rules
Learn More → - Repair & warranty
Component-level triage · claim validation · technician workflows
Learn More → - Visibility & trust
Fraud alerts · audit trail · approval workflows · analytics
Learn More →
The Difference Between a Portal and an RMS
| Capability Layer | Basic Label Portals | Reverselogix |
|---|---|---|
| Customer portal & label generation | ✅ Covered, but siloed in the portal | ✅ Unified on one system of record |
| Branded tracking & notifications | ✅ Only carrier-sided events, no warehouse updates | ✅ Real-time warehouse receipt and inspection |
| WMS & 3PL warehouse integration | ❌ Data doesn’t flow past the warehouse door | ✅ Full physical receiving & grading, connected end to end |
| Processing and Standardization | ❌ Not available | ✅ Consolidated native KPI measurement across the entire network |
| B2B bulk freight & entitlement verification | ❌ Not available | ✅ Validates entitlements against distributor contracts |
| Component-level depot repair tracking | ❌ Not available | ✅ Complete technician triage modules |
Choose Your Workspace
Built for your complexity, not despite it.
Complex returns aren’t edge cases for us. For every workspace below, they’re the default.
For teams where every idle return day means inventory depreciation
Get products back on shelves in hours, not weeks
Seamlessly link front-end customer exchanges with physical back-end warehouse receiving so inventory value doesn’t sit idle.
- Fast consumer exchange engines that protect revenue before a refund is issued
- Rules-based routing to the optimal fulfillment center or 3PL
- Automated grading & disposition gates on the warehouse floor
90%
of shoppers say a brand’s return policy affects their purchase decision
92%
buy again from a brand when returns are easy
EXCHANGE-READY IN HOURS
“Our decision for ReverseLogix was driven by the idea of having an end-to-end solution for the whole process flow, covering the needs of our consumers with a state-of-the-art returns process.”
Kai Bahlman – Vice President of Warehousing, Amer Sports
Amer Sports doubled its returns processing capacity with ReverseLogix
For manufacturers where unearned distributor credits quietly bleed margin
Enforce the rules a spreadsheet never could
Instant entitlement validation, automated multi-tier warranty policies, and bulk freight returns handled at enterprise scale.
- Instant entitlement checking on every claim, every time
- Multi-tier business rules built for distributor contracts
- Multi-location 3PL & bulk freight routing
- AI-assisted disposition recommendations based on the item’s actual physical condition on arrival
Also trusted by supply chain & 3PL leaders including FedEx Supply Chain, GXO, and DHL Supply Chain.
ENTITLEMENT-VERIFIED FREIGHT
“We needed a system capable of handling complex commercial business rules, distributor contracts, and bulk industrial logistics. ReverseLogix was the only platform built for this scale.”
Schneider Electric
Electrolux and Schneider Electric rely on ReverseLogix to enforce entitlement rules, validate distributor contracts, and manage bulk B2B freight returns at enterprise scale.
For teams where unearned warranty claims eat the bottom line
Instant visibility into warranty volume you couldn’t see before
Track component-level repairs, catalog labor hours, and manage the full warranty lifecycle in a single operational dashboard.
- Technician triage workflows for step-by-step diagnostics
- Component-level parts & labor tracking
- Warranty claim validation & return-to-vendor automation
- AI cross-checks every claim against real repair history and physical inspection data — not just the claim form
Samsonite gained full visibility into its global warranty and repair volume overnight
1-3-5-10 YEAR WARRANTY TIERS · GLOBAL
“We needed a system capable of handling complex commercial business rules, distributor contracts, and bulk industrial logistics. ReverseLogix was the only platform built for this scale.”
Electrolux
Jabra, another ReverseLogix customer, consolidated four separate systems into one platform for its global B2B and consumer warranty returns.
Why “We Already Have A Solution” Doesn’t Hold Up
Your stack was built to ship products out.
Not take them back in.
A portal prints a label. Your ERP reconciles finance and inventory. Your WMS runs fulfillment. None of them was built to validate a warranty claim, triage a repair, or route bulk freight back in. ReverseLogix is the layer that was.
Your Portal
Captures the return and prints a label.
Your OMS
Tracks the order it came from.
Your WMS
Runs receiving and put-away.
Your ERP
Reconciles the finance and inventory.
Each does its job. But none of them owns the return once it comes back, so you stitched them together into a Franken-System.
You are not alone.
The Franken-System
Your Franken-System Is Not a
Returns Solution
A portal prints labels. An ERP tracks inventory going out. A homegrown WMS picks and packs. None of them were ever built to validate a warranty claim, triage a repair, or route bulk freight back in.
Keep your portal. Keep your ERP. ReverseLogix is the layer that finally makes them work as one, and gives your AI real physical-condition data to learn from, not just claim forms.
“ReverseLogix brings unmatched visibility, automation, and control to the complex world of reverse logistics.”
SupplyTech Breakthrough
The Difference Between a Franken-System and an RMS
| Capability Layer | Stitched-Together Stack | ReverseLogix |
|---|---|---|
| Ownership of the returns process | ❌ Scattered across tools, spreadsheets, and tribal know-how | ✅ Unified on one system of record |
| Data across portal, OMS, WMS, ERP | ❌ Reconciled manually | ✅ Real-time warehouse receipt and inspection |
| Returns status | ❌ Each system shows its slice. Siloed within each system | ✅ Full physical receiving & grading, connected end to end |
| Business rules & entitlements | ❌ Scattered across tools, spreadsheets, and tribal know-how | ✅ Consolidated native KPI measurement across the entire network |
| Warranty & repair loop | ❌ Falls between systems, manual workflows and limited cost controls | ✅ Validates entitlements against distributor contracts |
| Exceptions & disputes | ❌ Chased through spreadsheets, phone, emails, or tickets | ✅ Complete technician triage modules |
Recognized as Industry Leader
COOL VENDOR
SOFTWARE COMPANIES 2024
TOP SUPPLY CHAIN PROJECTS
FEATURED
FEATURED
FEATURED
Enterprise Security & Compliance
SOC 2 TYPE II ATTESTED
ISO/IEC 27001 CERTIFIED
Don’t Just Take Our Word For It
Hear from our customers and their success stories.
We were looking to significantly upgrade our legacy platform handling B2B and B2C returns from around the world… we decided to pursue a more specialized partner who grasps the complexity of reverse logistics.
VP of Support and Services
Martin Hartvigsen
2X
the amount of returns processed
1400 stores
Saw an ROI within days
“When we turned ReverseLogix on, it was instant visibility into the warranty volume that we had.”
Senior Director of Customer Service of North America
Stephanie Kalch
TEAMS SEE UP TO 2X RETURN HANDLING CAPACITY
Stop settling for partial solutions
Your returns don’t end when a label is printed. Take complete operational control of your entire reverse supply chain lifecycle today.
