Your Product. Your Channel. Your Industry.
One Reverse Logistics Platform for Your Most Complex Returns
Built for Retailers
ReverseLogix is a returns management system that runs returns, warranty and repair on one system of record. Rules you set, carriers and ERPs you already run, and every return counted against the dollars it moves.
See the platformTrusted By Global Market Leaders To Orchestrate End-To-End Returns
$10B
Processed by ReverseLogix Annually
25%
Customer Satisfaction Improvement
60%
Faster Returns Processing
20%
Faster Turnaround Time for Repairs
Choose Your Workspace
Built for your complexity, not despite it.
Complex returns aren’t edge cases for us. For every workspace below, they’re the default.
ReverseLogix converges the management of a wide array of elements of end-to-end reverse logistics and returns management on one platform.
Gartner
The Returns Iceberg
Most returns platforms stop at the waterline
Outgrow simple post-purchase tracking. Graduate to a complete Returns Management System (RMS).
Below the Waterline · The Operations Engine
- Warehouse Operations
Receiving & inspection · grading & disposition · 3PL routing
See Returns Processing → - B2B & industrial controls
Entitlement verification · bulk freight · multi-tier rules
See B2B Bulk Returns → - Repair & warranty
Component-level triage · claim validation · technician workflows
See Warranty Management → - Visibility & trust
Fraud alerts · audit trail · approval workflows · analytics
See Analytics →
Why “We Already Have A Solution” Doesn’t Hold Up
Your stack was built to ship products out.
Not take them back in.
A portal prints a label. Your ERP reconciles finance and inventory. Your WMS runs fulfillment. None of them was built to validate a warranty claim, triage a repair, or route bulk freight back in. ReverseLogix is the returns management system that was.
Your Portal
Captures the return and prints a label.
Your OMS
Tracks the order it came from.
Your WMS
Runs receiving and put-away.
Your ERP
Reconciles the finance and inventory.
Each does its job. But none of them owns the return once it comes back, so you stitched them together into a Franken-System.
You are not alone.
The Franken-System
Your Franken-System Is Not a
Returns Management System
A portal prints labels. An ERP tracks inventory going out. A homegrown WMS picks and packs. None of them were ever built to validate a warranty claim, triage a repair, or route bulk freight back in.
Keep your portal. Keep your ERP. ReverseLogix is the returns management system that finally makes them work as one, and gives your AI real physical-condition data to learn from, not just claim forms.
ReverseLogix brings unmatched visibility, automation, and control to the complex world of reverse logistics.
SupplyTech Breakthrough
The Difference Between a Portal, a Franken-System and a Returns Management System
| Capability Layer | Basic Label Portals | Stitched-Together Stack | ReverseLogix |
|---|---|---|---|
| Return start: portal & label generation | ✓ Covered, but siloed in the portal | ✓ Covered by the portal, not connected to the rest | ✓ Unified on one system of record |
| Tracking & return status | ✓ Carrier events only, no warehouse updates | ✕ Each system shows its own slice | ✓ One status from request to credit, with real-time warehouse receipt and inspection |
| Warehouse receiving & grading | ✕ Data doesn’t flow past the warehouse door | ✕ Lives in the WMS, reconciled manually with portal, OMS and ERP | ✓ Full physical receiving & grading, connected end to end |
| Business rules & entitlements | ✕ Not available | ✕ Scattered across tools, spreadsheets, and tribal know-how | ✓ Validates entitlements against warranty terms and distributor contracts |
| Warranty & repair loop | ✕ Not available | ✕ Falls between systems, manual workflows and limited cost controls | ✓ Claim validation, technician triage and component-level depot repair tracking |
| Exceptions & disputes | ✕ Not available | ✕ Chased through spreadsheets, phone, emails, or tickets | ✓ Handled in the same system as the return |
| KPIs & reporting | ✕ Not available | ✕ Reconciled manually across systems | ✓ Consolidated native KPI measurement across the entire network |
Recognized as Industry Leader
COOL VENDOR
SOFTWARE COMPANIES 2024
TOP SUPPLY CHAIN PROJECTS
FEATURED
FEATURED
FEATURED
Enterprise Security & Compliance
SOC 2 TYPE II ATTESTED
ISO/IEC 27001 CERTIFIED
Don’t Just Take Our Word For It
Hear from our customers and their success stories.
We were looking to significantly upgrade our legacy platform handling B2B and B2C returns from around the world… we decided to pursue a more specialized partner who grasps the complexity of reverse logistics.
VP of Support and Services
Martin Hartvigsen
Read the story →
“When we turned ReverseLogix on, it was instant visibility into the warranty volume that we had.”
Senior Director of Customer Service of North America
Stephanie Kalch
Read the story →
2X
the amount of returns processed
Read the story →
1400 stores
Saw an ROI within days
Read the story →
TEAMS SEE UP TO 2X RETURN HANDLING CAPACITY
Stop settling for partial solutions
Your returns don’t end when a label is printed. Take complete operational control of your entire reverse supply chain lifecycle today.
