Returns Processing. Reimagined.

Unlock profits and increase customer ratings with our industry-leading returns management platform.

Reverse Logistics Automated Platform

Reverse Logistics Automated Platform

Few supply chain solution providers address the complex needs of returns management for retailers, ecommerce brands, manufacturers and 3PLs.

We saw the need to not only solve the returns logistics puzzle, but to optimize it.

ReverseLogix offers the leading SaaS technology for returns management. Our purpose-built returns management system (RMS) has configurable and flexible workflows to serve B2B, B2C and hybrid environments.

  • An end-to-end returns management system built on simplicity, flexibility and visibility
  • Facilitates, manages, notifies and reports on returns initiations, receiving and recovery
  • Configured to your own processes and requirements, however they change
  • Fully integrates with other supply chain solutions
  • Business intelligence for a 360⁰ view of returns processes for better decision making

ReverseLogix For Your Business

Better Customer Experience. Easy Returns. Improved Brand Loyalty. ReverseLogix delivers a total branded returns experience that facilitates fast and easy returns, as well as automated notifications to keep customers informed of the return status. Get visibility into returns data so you can spot trends and issues faster.

Omni-Channel Returns. Inventory Management. RTV. ReverseLogix helps retailers who need to handle global returns, manage inventory, improve vendor relationships and eliminate waste. Retail-specific workflows, fast implementation, and hardware agnostic software will future-proof your investment.

Repairs. RTV. Exchanges. Automated Validations. Visibility. A single, purpose-built platform for manufacturers to process returns and return-to-vendor items, perform repairs and refurbishments, and complete put-aways. ReverseLogix fully integrates with other supply chain solutions.
Gain a New Revenue Stream. Manage Complexity. Implement in Weeks. ReverseLogix is built to manage 3PL complexity and give complete returns visibility. Configure workflows and requirements for your business and customers across warehouses and shipping locations.

Technology Platform

The ReverseLogix SaaS platform coordinates and streamlines every aspect of your returns and after-sales care management. The centralized, easy-to-use, web-based software helps you manage the entire lifecycle of your returns, from initiation to processing, repairs management to final disposition, and everything in between.

A software solution that’s ready to use out of the box for your B2C customers and B2B partners to easily initiate returns or repair requests.

Easily receive, inspect and grade every item returned to your facility to prepare it for disposition (resale, recycling, return to vendor, and more).

Easily customize warranty workflows, and manage all your warranties and repair requests in one central location with the ReverseLogix Repair Management module.

The Return to Vendor (RTV) module make it easy to track items eligible for returns or warranties through your suppliers and ship them back within the appropriate return windows.

Use ReverseLogix to Run Your Reverse Business

Companies often optimize their forward logistics process and neglect the other side—the reverse logistics process.

Today, reverse logistics can differentiate your business and help you stand out from competitors. Transform the reverse logistics process into a modern recovery center and strategic operational advantage!

  • With tight integration to other supply chain solutions, ReverseLogix centralizes returns data and turns it into actionable insight. Make smarter decisions that can increase net profits up to 5%!
  • Turn tedious, manual returns processes into lightning-fast workflows that guide employees through every detailed step.
  • Whether B2B, B2C or a hybrid, ReverseLogix offers a branded and fully integrated customer portal that facilitates fast and easy returns, as well as automated notifications to keep customers informed.
  • Implement ReverseLogix in weeks and adopt it quickly, so you can start saving money fast.
  • Organizations with ReverseLogix have seen customer satisfaction rates increase 15-25%.

Trusted by the World’s Leading Brands

We have a proven track record helping the world’s top brands with reverse logistics. We’ve earned our reputation from the results we achieve for retailers, ecommerce brands, 3PLs and manufacturers. Schedule a demo today to see how we can transform your returns management!

World’s leading brands