Event Webinar

Webinar: Overcoming the Logistical Challenges of Multichannel Product Returns

Tuesday, June 25, 2024
1:00pm ET

When consumers go shopping, online or in store, they want it all; competitive pricing, flexibility, on-demand updates, and convenience across the product returns journey. Regardless of where a product was purchased, they expect the ease and accessibility to return their items wherever, and whenever they want.

Today, to deliver the highest possible value to end consumers, who returned $734B in merchandise in 2023 per the National Retail Federation, retailers must look beyond the point of sale through to a complete multichannel product returns experience.

What you will learn!

With the rise of e-commerce and omnichannel retailing, organizations are facing the challenge of managing returns across multiple platforms and channels effectively.

In this informative session, we will discuss strategies and best practices for optimizing your multichannel product return process to enhance customer satisfaction and streamline operations. Key topics we will cover:

  • Logistics and Operations: Learn how to implement a centralized return process to simplify returns for customers and improve operational efficiency across return channels
  • Consistent return policies: Understand the importance of establishing consistent return policies across all sales channels to provide clarity and transparency to customers
  • Customer experience: Explore ways to provide a seamless and hassle-free return experience for customers, regardless of the sales channel they used to make their purchase
  • Fraudulent returns: Learn how a returns management system can help you combat fraudulent returns and returns policy abuse often associated with multichannel returns