Returns management solutions for the problems that cost the most
Returns management solutions are the processes and software a company uses to control what returns cost, from the first return request to the refund, credit or resale. This page groups ReverseLogix by the problem you need solved: return fraud, sustainability targets, peak season volume, EU withdrawal rules, warehouse throughput and vendor returns.
Pick the problem you need solved
Each solution runs on the same platform and the same return record, so fixing one problem does not mean buying another tool.
Return fraud prevention
Catch empty boxes, swapped items, serial returners and wardrobing before the refund goes out, with rules and photo evidence at initiation and at the dock.
Sustainable returns management
Route each return to its best next use: restock, refurbish, resell or recycle. Every disposition is recorded, so your sustainability team has the data it reports on.
Peak season returns
Handle the January wave without adding temporary staff: self-service returns, rules that approve the routine cases and a dock that grades by scan.
EU 14-day right of withdrawal
Meet the withdrawal and refund deadlines in every EU market, with dates, messages and refunds driven by the order record instead of a spreadsheet.
Warehouse returns management
Receive against the RMA, inspect, grade and put away in one flow, with the result posted to your WMS and ERP.
Return to vendor
Send defective and overstock items back to suppliers with the authorization, the paperwork and the credit tracked to the dollar.
One platform behind every solution
Every solution on this page uses the same returns management software: a returns portal, rules, receiving and grading, disposition, warranty and repair, and analytics. They run on the ReverseLogix returns management platform, which connects to your ERP, commerce platform and more than 400 carriers.
Start with the problem that costs you most. Add the next one on the same record when you are ready.
Working with a systems integrator or logistics partner? See ReverseLogix partners.
Questions about returns management solutions
Returns management solutions are the processes and software that control a return from the customer’s request to the refund, credit or resale. They cover the returns portal, eligibility rules, receiving and inspection, disposition, warranty and repair, and the reporting that shows what returns cost.
A returns portal handles the customer’s side: starting the return and getting a label. A returns management solution also runs what happens after the box arrives: inspection, grading, disposition, refunds and credits, and the data posted back to your ERP.
Yes. Fraud prevention, sustainability, peak season, EU withdrawal, warehouse returns and return to vendor all run on the same platform and the same return record, so you can start with one and add the next without a new system.
See it on your own returns
Bring your return volumes and your hardest problem. A returns specialist will show you how ReverseLogix handles it in 30 minutes.
