Returns Processing

Utilize the ReverseLogix Processing portal to receive returned items from your customers. Already linked to our customer facing interface, the processing portal provides your warehouse associates a quick list of all completed and incoming RMAs. Your associates will then be able receive, inspect, grade, and put-away your returns in an efficient, simple step process. ReverseLogix will work with you to design the best workflow, rules, and role-assignments for your operational requirements.

ReverseLogix is a SaaS technology with global reach. In today’s world it is not uncommon to find yourself utilizing a mix of owned facilities, DCs, and third-party operated warehouses to fulfill your reverse supply chain needs. Making sure that facility analytics, reporting, and processing are standardized and controlled can be a hurdle for operations leadership. ReverseLogix’s centralized technology provides uniform access for both owned facilities and third-party partners when receiving and processing returns. Stay updated with real-time data and make sure your returns are received and managed properly with our leading reverse logistics platform.

Let’s face it, sometimes customers don’t get it right. They say they’ll send back two of their purchased items; however, when you open the box only one item is inside. How do you handle this? Customer Happiness is an ever-increasing benchmark for most companies. Being able to process and handle RMA discrepancies in the most efficient way possible is not only a must for customer satisfaction but also safeguards against over-crediting. ReverseLogix technology provides you the quickest way to edit or put holds on RMAs while you resolve discrepant situations. With the ability to directly communicate with your customers (portal chat, text, or email), the ReverseLogix platform is your best choice in processing returns, communicating with customers, and handling unexpected situations.