Reverselogix Platform:

The Leading
SaaS Returns
Management System

ReverseLogix is the only end-to-end returns management system built for retailers, eCommerce brands, manufacturers and 3PLs. Whether B2B, B2C or hybrid, the ReverseLogix technology platform facilitates, manages and reports on the entire returns lifecycle.

We believe that returns should be simple. They shouldn’t be confusing or stand between your customers and the products they love. Our returns management system (RMS) takes the guesswork out of returns by capturing relevant data, automating workflows, and making your returns profitable.

ReverseLogix Platform RMA Orders page

Learn More About the ReverseLogix Returns Managment Platform

  • Our robust policy and rules engine is configurable and changeable to meet your policies, claims rules, vendor entitlements and approval hierarchies.
  • Customize your own branded, intuitive portal for B2C or B2B customers to initiate returns, check the status of a return, and get notifications.
  • Use the highly configurable returns processing module with guided workflows for receiving, inspecting, and grading product returns.
  • Implementation is quick! In weeks, you can start saving money, gaining business intelligence and centralized data, and achieve total visibility into your returns lifecycle.

How Our Returns Management Solution Works

Unlike point solutions that only address one part of the returns process, the ReverseLogix returns management system
orchestrates and optimizes every aspect of a product return. Read on to understand our unique features.

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ReverseLogix returns management software coordinates and streamlines every aspect of the returns journey, including recommerce and after-sales care management. It orchestrates the entire lifecycle of a return based on your specific needs and industry, while centralizing and analyzing relevant returns data from other supply chain software systems.

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Deliver an exceptional customer satisfaction that drives loyalty. Leverage new data to proactively address issues and spotlight where your operations shine. Get true visibility into the cost of your returns and key metrics that drive process improvements, productivity and sustainability.

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ReverseLogix RMS clicks into your existing tech stack. No need to rip and replace anything, and no need for a patchwork of systems! Automate and configure workflows by location, customer and product. Take advantage of our out-of-the-box integrations with leading eCommerce and POS systems. Set rules and policies for partners that standardize returns across your network.

Key Components of our Returns Management System

Return Policy Management Capabilities

No matter your return policy, rules or exceptions, the ReverseLogix RMS can be configured to automate the decisions and processing tasks for any type of return. We can even manage diverse returns in a 3PL warehouse, applying different rules and workflows based on each customer’s need or product type.

Customizable Portal for Customers

With ReverseLogix, you can easily create a beautifully customized returns portal that reflects your brand. Whether B2C or B2B, an intuitive online portal makes it fast and simple for customers to initiate a return and monitor the status of their refund, credit, or exchange.

Return Merchandise Authorization (RMA) Process

Our comprehensive RMS makes setting up your RMA processes simple and efficient. Instantly start tracking a return; validate purchases to reduce the chance of fraud; and plan your workforce in anticipation of return volumes.

Automated Notifications

ReverseLogix automates your branded notifications to keep customers informed about their return’s status. Build trust and loyalty with an easy returns experience, while easing the repetitive workload of your customer service teams!

Processing Returns & Workflow Management

ReverseLogix workflows can be configured by location, customer and product – even sustainability goals such as recycling, reselling or repairing instead of landfilling. Return-to-vendor options set rules for consolidating return shipments, saving on freight costs and transportation emissions.

ReverseLogix standardizes rules and policies across your locations, giving customers an easier, consistent experience. Employees love our automated workflows and visibility into expected return volumes. Staff up, streamline and simplify!

Easy Integration With Your Technology Stack

ReverseLogix integrates with key supply chain software, including OMS, WMS and TMS. Our out-of-the-box APIs and integrations connect your returns to world-class eCommerce and point-of-sale systems. Maximize the power of your RMS!

Disposition Management

Getting returned items to the right place at the right time is crucial for minimizing cost and ensuring efficient inventory management. ReverseLogix automates these processes based on your rules and priorities, whether that’s reselling the item, repairing it, or sending it to a recommerce site. ReverseLogix is the only RMS able to take in complex rules and auto-route returns.

Real-Time Data & Analytics

Because our RMS manages every aspect of the return, you get new levels of visibility into your returns processes and metrics. Customize reporting by department, user role, or location to keep your teams in sync. Get data and reporting in every module, queue and order.

Answer critical questions such as, “How much do returns cost our operations?” “Is it more cost-effective to repair this product or replace it?” With ReverseLogix, you get actionable insights that make returns more efficient, identify problems faster, and improve the customer experience.

Prevent Return Fraud

Because the ReverseLogix RMS manages the entire lifecycle of a return, you get visibility into the item’s purchase history, detailed product information, and customer profiles for better returns policy enforcement. Apply rules consistently, configure the RMS for exceptions, get alerted to suspicious returns, and improve return fraud prevention.

Sustainable Returns & Recommerce Support

Companies are rethinking how they handle product returns in order to minimize their impact on the environmental. Only the ReverseLogix RMS has the power and configurability to align return strategies with your corporate sustainability goals, whether that is prioritizing repairs over replacements, routing gently used returns to a recommerce site, and leveraging in-depth data to measure impact.

How Our Returns Management System Helps You

Efficient returns management improves operations, costs, and customer service.
Reap the benefits of our robust RMS and its ability to address every aspect and challenge of your returns!

Branded Returns Management

Customer loyalty is built on both the purchase experience and the returns experience. Give B2C or B2B customers a branded, simplified and intuitive way to make their returns.

More Efficient & Accurate Return Authorizations

Configure the RMS specific to a returned product or even by customer type (such as a loyalty group). Automating RMA rules ensure you are handling each return efficiently.

Simplify the Returns Process

Improve the automation and speed of returns processing! Equip team members with a faster and easier way to work. Our easy user interface, clear product details and images, plus automated tasks, make the warehouse team’s work a breeze.

Improve Customer Experience & Satisfaction

Make returns and exchanges fast and seamless, giving your customers an outstanding experience whether they are purchasing or returning an item.

Configurable Workflows

Get an RMS that will fit your unique way of doing business. We built our solution for real-world complexity; streamline and improve even your most complicated workflows and rules.

Enhance Brand Reputation & Customer Loyalty

A great shopping experience is only part of the customer equation, and most customers won’t buy from a merchant with a poor returns process. Build a reputation for ease with a returns experience that gets the refund, exchange, or replacement back into your customers hands without a hassle.

APIs and Integrations

Our open API means a smooth integration experience with major supply chain systems, like OMS, WMS, TMS, ERP and others. We also feature out-of-the-box integrations with nearly all major eCommerce and POS platforms.

Ensure Regulatory Compliance

With the powerful configurability of our RMS, you can build in regulatory compliance assurance for specific product categories, item conditions or geographies.

Data-Driven Decision Making

The reach of our system gives our customers more in-depth, actionable data than any point solution can. Make better decisions about workflows, priorities, and inventory based on data that reveals new insights into costs, operations and products.

Who Our Returns Management System Helps

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B2C, B2B and hybrid eCommerce brands choose ReverseLogix returns management because of our software’s flexibility and our customers’ proven results. Offer flexible and self-serve return options for customers (including recommerce), measure the cost of returns to your bottom line, and automate workflows to keep employees efficient and customers delighted.

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The ReverseLogix RMS is built to handle 3PL complexity, fully integrating with other supply chain software to deliver a fast ROI (at a fraction of the cost of a WMS). Configure workflows and requirements for your business and your customers. Build specific workflows across warehouses and shipping locations. Offer return management services for your own customers, allowing them to outsource returns while giving you a new revenue stream.

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Process returns, return-to-vendor items, perform repairs and refurbishments, and complete put-aways all with ReverseLogix. Our RMS offers purpose-built manufacturing workflows for a faster returns process, standardized tasks and improved accuracy. We can even support your resale or recommerce program. Make B2B returns a breeze!

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Branded portals and automated notifications make returns easy for retail shoppers. Set up policies to retain revenue by incentivizing exchanges instead of returns, or to support a recommerce program. Our unmatched business intelligence reveals how to route returns for maximum profit while aligning returns with your sustainability priorities.

Frequently Asked Questions (FAQs)

What are the benefits of a returns management system?

A returns management system streamlines and automates the entire return lifecycle, from end to end. Unlike using a WMS for returns, an RMS is a single centralized platform for all returns tasks and a single source for all returns data and business intelligence. Read more about RMS benefits and examples.

How do I process product returns in ReverseLogix?

ReverseLogix offers highly configurable, guided workflows for receiving, inspecting, and grading product returns. Returns data informs your rules about disposition, including recommerce programs. Automated processes save significant time, while customizable policies ensure standardization across your locations or partner network. Get a deeper dive into how ReverseLogix works.

What metrics does ReverseLogix track?

We track a wide range of data related to product returns in your industry. A few examples include key metrics for process improvements, sustainability, productivity and cost. Go here to see more metrics we track. 

What types of product returns can ReverseLogix support?

ReverseLogix supports B2B or B2C product returns, or a hybrid model. Our RMS is purpose-built to serve retail, eCommerce, manufacturing, and 3PL enterprises.

How do you account for returns that have not been pre-authorized?

The ReverseLogix RMS will accept blind returns. Because we integrate with order management systems, ReverseLogix users can look up a blind return in order history, receive the return, and process it.

Can ReverseLogix help me address return fraud?

Yes. ReverseLogix gives you better control over how returns are verified, tracked and processed. In fact, one customer saved significant money after ReverseLogix revealed some returned items from a distributor were counterfeit. Learn more about preventing returns fraud.