Fox Business taps ReverseLogix CEO to Discuss how Return Fraud Continues to Hinder Operations at Retailers
Empty boxes and missing parts: Shoppers are exploiting retail return policies
Retailers struggle to balance fraud prevention with customer-friendly policies as ‘wardrobing’ and ‘bricking’ schemes increase.
Gaurav Saran, CEO of ReverseLogix.com, told FOX Business that companies started offering competitive return policies such as free returns and 30- or 60-day return policies as shoppers became more reliant on online shopping. In turn, it encouraged more shoppers to buy with the brand, but it also paved the way for a select few to take advantage of the situation.