The Five Rs of Returns Management
Pleasing customers isn’t just about the flow of products to the consumer – it’s also about the reverse, and this is where Reverse Logix Logistics comes in. Our reverse logistics program will help you with everything that falls under returns management, aiding you in developing a well-oiled process that will help you keep your customers instead of going through the expensive process of acquiring new ones.
Within returns management, there are “five Rs” that are generally considered some foundational areas. Let’s take a look at each of these.
Returns are the first step in reverse logistics flow. Items may be returned for a variety of reasons, and no matter what this is, the key to handling these is to have processes in place for receiving, inspecting and testing products that have been returned. Some companies prefer to decouple the return and repair processes completely.
Another return format is recalls, which are more complex than returns. This is because they generally involve a product default or a potential hazard, and may be subject to government regulations liability concerns or other requirements. If possible, salvaging revenues after recalls can help build brand trust quickly.
Sustainable practices are at the forefront of many industries, and particularly in electronic and tech areas, recycling is on the rise. This might mean using a third-party recycling company in some situations. In other cases, some companies have found success with reclamation efforts for tech devices.
Returned parts might be remanufactured if no actual trouble is found during testing, and this could also happen if they’re able to be repaired without a large cost. In many cases, the same facility can be used for repackaging returns for resale using secondary channels like overstock.com.
For areas where faults in products aren’t particularly severe, the issue can be identified and repaired. If a product has indeed reached the end of its life but still has functional parts, these components might be harvested for later use.
For more on the five Rs of returns management, or to learn more about any of our reverse logistics services, speak to the pros at Reverse Logix Logistics today.