Feature Comparison

ReverseLogix vs Loop Returns

The Loop Returns Alternative that makes Returns Management Easy

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Exchanges

Supports even & uneven exchanges, enabling swaps of products with equal or different value

Offers advance exchanges by shipping replacement before receipt of the faulty item

Offers even exchanges for same-value items

Advanced Exchanges (even across different products) available only on Pro/Plus plans after return initiation

Industry Support

Purpose-built for both B2B and B2C returns

Handles manufacturing, 3PLs, ecommerce, retail, and industrial industries

Small package, bulk, return-to-vendor

Primarily focused on B2C/e-commerce within fashion/apparel

B2B and bulk return support is limited

Integrations

Seamless integrations with ecommerce and POS systems like Shopify & more

Connects deeply with ERPs (SAP, Microsoft Dynamics, Oracle, NetSuite), WMS, OMS, and shipping tools

Supports custom APIs

Offers Shopify, BigCommerce, Klaviyo, Gorgias, ShipHero, Zapier integrations

Less ERP/WMS depth

Customer Experience
& Support

AI-powered chat for automated support, branded returns portal for self-service returns and tracking

Offers contactless pickup, in-store drop-off, instant credit/exchanges

Provides branded portal and self-service returns/tracking

Chat support (non-AI); Instant Exchanges via card hold after initiation

Supports pickup and drop-off return methods

Fraud Risk Prevention

Automated fraud detection with SKU/image checks, policy rules, velocity checks

ML-based fraud scoring with historical data and velocity rules; photo upload options for verification

Why It Matters to Your Business

More Flexible Exchanges

ReverseLogix gives you more control: even, uneven, and advanced exchanges. That means your customers won’t see downtime when things go wrong.

Built for All Return Types

RL supports both B2C and B2B returns, plus complex logistics (serial numbers, pallets, etc.). Loop focuses mostly on e-commerce consumer returns.

RL connects deeply into ERPs, WMS, OMS, and shipping systems, which is critical for industrial and enterprise operations. Loop integrates with top ecommerce platforms but offers limited warehouse or ERP integration.

Customer‑Friendly Experience

RL reduces service costs and improves visibility with AI chat, branded portals, configurable rules engine, real-time tracking, and flexible return options. Loop offers standard support, without AI, and more limited exchange handling.

Robust Fraud Protection

Both platforms offer automated fraud monitoring, but RL adds SKU and image checks, powerful rule engines, and velocity detection.

Ready to turn your returns into revenue?

Streamline repairs, warranties, and reverse logistics with the power of AI.

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The leading SaaS technology for returns management and professional reverse logistics services provider.

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Headquarters

1200 Howard Ave
201 Burlingame,
California 94010,
USA

Development Center

C Tower, 1st Floor, Spaze
Tech Park, Sohna Road,
Sector 49, Gurgaon,
Haryana, India
PIN 122018

EU Office

51 Bracken Road,
Sandyford
Dublin, D18 CV48
Ireland

Feature Comparison

ReverseLogix vs Loop Returns

The Loop Returns Alternative that makes Returns Management Easy

Get a Demo

Trusted by logistics teams at:

Why It Matters to Your Business

More Flexible Exchanges

Built for All Return Types

Deeper, Broader Integrations

Customer‑Friendly Experience

Robust Fraud Protection

Ready to turn your returns into revenue?