Feature Comparison

ReverseLogix vs Narvar

ReverseLogix is the system for those who need more than alerts and labels

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Explore Smarter Returns Management with ReverseLogix

Trusted by logistics teams at:

Exchanges

Supports even & uneven exchanges, enabling swaps of products with equal or differing value

Offers advance exchanges by shipping replacement before receipt of the faulty item

Offers exchanges and store credit to retain up to 60% of return revenue

AI-powered exchange recommendations

Industry Support

Purpose-built for both B2B and B2C returns

Handles manufacturing, 3PLs, ecommerce, retail, and industrial industries

Small package, bulk, return-to-vendor

Primarily focused on B2C ecommerce and retail

Limited B2B capabilities and manufacturing support

Integrations

Seamless integrations with e-commerce platforms like Shopify & BigCommerce, and more

Connects deeply with ERPs (SAP, Microsoft Dynamics, Oracle, NetSuite), WMS, OMS, and shipping tools

Supports custom APIs

Integrates with e-commerce platforms and carriers

Limited ERP integration compared to ReverseLogix

Customer Experience
& Support

AI-powered chat for automated support, a branded returns portal for self-service returns, and tracking

Offers contactless pickup, in-store drop-off, instant credit/exchanges

AI-Powered IRS technology processes 42B+ interactions

Branded tracking pages, proactive notifications, and a consolidated returns network

Fraud Risk Prevention

Automated fraud detection with SKU/image checks, policy rules, and velocity checks

IRS AI fraud detection identifies wardrobing, keep item abuse, and serial returners

Real-time fraud prevention with personalized enforcement

Returns Processing

Quickly review a full list of all completed and incoming RMAs, then receive, inspect, grade, and put-away your returns efficiently with no manual logging work required

Centralize operations to help facilities standardize analytics, reporting, and processing across all locations

Routes items to one or more locations regardless of whether warehousing is done by your facility or a third-party

Where ReverseLogix Outperforms Narvar

Built for All Return Types

ReverseLogix goes further for teams that need more than simple returns tracking. It’s designed to handle the full range of returns activity, from B2C (Business-to-Customer) to B2B, serialized items, bulk returns, and return-to-vendor workflows.

Deeper, Broader Integrations

ReverseLogix connects deeply into ERPs, WMS, OMS, and shipping systems, which is critical for industrial and enterprise operations, something Narvar doesn’t cover as completely. This tight integration allows returns to sync with inventory, order history, and restocking rules automatically.

Customer‑Friendly Experience

ReverseLogix reduces service costs and improves visibility with AI chat, branded portals, configurable rules engine, real-time tracking, and flexible return options.

Robust Fraud Protection

Both platforms offer automated fraud monitoring, but ReverseLogix adds SKU and image checks, powerful rule engines, and velocity detection.

See Why Leading Brands Choose ReverseLogix

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The leading SaaS technology for returns management and professional reverse logistics services provider.

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Headquarters

1200 Howard Ave
201 Burlingame,
California 94010,
USA

Development Center

C Tower, 1st Floor, Spaze
Tech Park, Sohna Road,
Sector 49, Gurgaon,
Haryana, India
PIN 122018

EU Office

51 Bracken Road,
Sandyford
Dublin, D18 CV48
Ireland