Master the complexities of warranty returns for B2C customers and high-volume B2B partners. Our platform centralizes claims, repairs, and data, turning a painful process into a competitive advantage.
B2C warranty returns don’t need to be frustrating for your team or your customers. Our platform makes it easy from the start by registering products at the point of purchase, capturing key details to prevent endless back-and-forth later. When a return is needed, customers are empowered with a self-service portal where they can:
No more calls or emails asking “Am I covered?
A simple, guided process to file a claim and get an RMA.
Proactive notifications, shipping labels, and tracking links are sent automatically, keeping customers informed and reducing support tickets.
The result is a smooth, transparent process that builds customer trust and loyalty.
B2B warranty returns involve higher volumes, more value, and stricter contract terms. Relying on spreadsheets and emails creates operational gaps and slows you down. Our centralized portal replaces that patchwork with a single source of truth for your partners, distributors, and clients.
Set custom rules based on contracts, warranty entitlements, or product types. The platform handles the logic, even for serialized items or bulk shipments.
Claims are routed for approval, items are flagged for repair, replacement, or credit, and every step is tracked.
Your B2B partners can check the status of their returns in the portal without waiting for a manual update from your team.
With complete visibility for you and your partners, you can focus on strengthening relationships, not chasing paperwork.
Core Platform Features: Power and Precision for Every Step
Our warranty repair software connects the entire process, from first claim to final resolution. We combine a simple user experience with deep technical capabilities to handle any scenario.
Track individual items from the moment a claim is filed, through inspection and repair, all the way to return shipping. Maintain a complete history for every serialized product.
Automatically route items based on warranty status, reported fault, or contract terms. Designate products for repair, replacement, or retirement from inventory without manual intervention.
Manage the entire physical repair lifecycle within the platform. Our robust toolset includes:
Handle complex B2B requirements with ease.
Stop guessing and start making data-driven decisions. Get a unified view of your entire warranty and repair operation to track repair costs, identify recurring product defects, and assess vendor performance.
Handling warranty repairs across different channels shouldn’t require separate tools. With a single platform for all B2C and B2B returns, you get a single source of truth—no duplicate entries, no missed steps, and no confusion.
Empower your team, customers, and business partners with the tools they need to move quickly and resolve issues efficiently.
Ready to see how it works?