ReverseLogix Posts

Category: Reverse Logistics

What Frustrates Customers Most About Their Returns Experience? (And How to Fix It)

September 4, 2025

Blog

What Frustrates Customers Most About Their Returns Experience? (And How to Fix It)

The shopping cart plays a significant role in whether customers decide to make a purchase or not. But retailers and manufacturers...

August 28, 2025

Blog

How Returns Shape Customer Loyalty: A Customer Experience Deep Dive

Most retailers and manufacturers build their customer experience around the sale while actively ignoring the returns management...

Improving return policies encourages sales

August 27, 2025

Blog

Are Your Return Policies Discouraging Sales?

Your return policy is a significant factor in whether someone decides to buy from you. If your policy is too strict or unclear,...

August 27, 2025

Blog

How a Returns Management System Supports a Sustainable Product Return Program

Sustainable returns are now essential as more retailers look to trim waste and meet growing customer expectations. A Returns...

The Customer Experience Advantage in Reverse Logistics

August 21, 2025

Blog

The Customer Experience Advantage in Reverse Logistics

They do "all the right things," including mapping the checkout process, tracking shipping speed, and obsessing over click...

From Returns to Revenue: Building an Asset Recovery Strategy

August 14, 2025

Blog

From Returns to Revenue: Building an Asset Recovery Strategy

Your reverse logistics and returns management operations don't have to be a loss if you do them right. Contrary to what many...

The Business Case for Asset Recovery in Reverse Logistics

August 7, 2025

Blog

The Business Case for Asset Recovery in Reverse Logistics

Asset recovery isn’t a new phenomenon. However, many manufacturers still view returns as a loss, which means they often...

July 28, 2025

Blog

Rethinking Returns Strategy to Trace and Tackle the 'Why' of Product Returns

Refurbishments help businesses get more use from older products. While repairs fix what’s broken, refurbishments clean,...

July 28, 2025

Blog

How to Get the Most out of Product Repairs & Refurbishments

Refurbishments help businesses get more use from older products. While repairs fix what’s broken, refurbishments clean,...

July 28, 2025

Blog

What is Customer Lifetime Value (CLV) & How to Calculate It

Customer Lifetime Value (CLV) is the total revenue a business expects to earn from one customer during their relationship....

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