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Blog
October 20, 2020

Preparing for Returns in a COVID Holiday Shopping Season

By Gaurav Saran
Uncategorized
Reverse logistics is critical to prepare for this year’s increase in returns from holiday shopping.

E-commerce retailers have had a big year. As the COVID-19 pandemic spread throughout the globe, companies with the ability to sell products online saw a dramatic increase in sales. Online shopping giants like Walmart and Amazon have posted eye-popping sales numbers, but even smaller retailers have benefited if they can offer delivery or curbside pickup. This trend is projected to continue into what will likely be a very unique holiday shopping season.

However, increased returns from online shopping is also likely to increase. In fact, Salesforce predicts that shipping companies like USPS, FedEx, UPS, and DHL will add about $4.5 billion in shipping surcharges this holiday season, and there will be more returns because consumers will order extra gifts to hedge against delivery delays related to COVID-19. For retailers, that means it’s time to evaluate your returns management processes and software before the onslaught begins.

Get Returns Management Software in Place Now

If you don’t already have a returns management solution, or your current one is not meeting your needs, right now is the time to find a better one. Most of the holiday returns are not likely to occur until after December 25, so you can spend the next two months purchasing, implementing, and tweaking your system so you are completely ready. Look for a vendor that offers:

  • Cloud-based solutions so you can access your data from anywhere at any time
  • Streamlined reverse logistics workflows and simplified processes
  • Industry-leading reporting features to help you manage your entire process from start to finish
  • Modular solutions to build over time as your company grows or your needs change
  • A simple user interface for your team and your customers

Create Simple Returns Policies on Your Site

Once you have your returns software in place, make sure your public website has all the information for them to initiate a return on your site in a place that is simple and straightforward. Put clear information about exactly what your returns policy is, and links to customer support. A significant portion of consumers won’t shop on a site that doesn’t offer returns, and they usually prefer free returns if possible so make the information visible and clear.

Keep Your Team Safe

As you implement protocols in the workplace that make it safer to be at work, such as social distancing or work-from-home measures, it’s more important than ever to have a reverse logistics platform that offers streamlined and integrated communications. This helps your team communicate, follow progress, and stay on track to keep returns moving through the system even when they can’t be in close proximity to each other. Get a reverse logistics platform that makes this team communication simple and easy to keep your people safe.

Find everything you need to be prepared for returns during the 2020 holiday shopping season with the right reverse logistics software from ReverseLogix. Contact us to schedule a demo.

About The Author
A smiling man
Gaurav Saran
Gaurav Saran is a Silicon Valley entrepreneur with a passion for leveraging disruptive and emerging technologies to provide innovative enterprise solutions. As founder and CEO of ReverseLogix, Gaurav brings deep industry expertise and is responsible for driving the overall company direction and product strategy. His ability to combine customer vision with methodical execution and thought leadership has positioned the company as a game changer in its field. Previously, he was with Microsoft for over six years, leading enterprise sales for Fortune 500 companies and driving strategic executive relationships.
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ReverseLogix

The leading SaaS technology for returns management and professional reverse logistics services provider.

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Headquarters

1200 Howard Ave
201 Burlingame,
California 94010,
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Techpark, Sohna
Road, Sector 49,
Gurgaon, India

EU Office

51 Bracken Road,
Sandyford
Dublin, D18 CV48
Ireland

  • PLATFORM
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Headquarters

1200 Howard Ave
201 Burlingame,
California 94010, USA

Development Center

B4 105-107, Spaze
Techpark, Sohna
Road, Sector 49,
Gurgaon, India

EU Office

51 Bracken Road,
Sandyford
Dublin, D18 CV48
Ireland

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