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Blog
July 18, 2022

Why are 3PLs adding reverse logistics services?

By Gaurav Saran
3PL
A woman in a storage room wearing PPE and holding a tablet.
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As spending in the B2C and B2B markets grows, so does the volume of product returns.

  • An average of 16.6% of total U.S. retail sales from 2021 will be returned. (National Retail Federation)
  • Up to 30% of B2B sales are returned. (Forrester)
  • Others estimate the amount of lost revenue due to returned items is around 10% of total sales.

Many companies struggle to manage product returns efficiently. As a result, they’re overwhelmed with return costs, waste and complexity. They’re taking a hard look at streamlining, automating and reducing the cost of returns processing.

In a returns management survey from ReverseLogix, 80% of respondents said product returns costs are “significant to severe.”

Three Reasons 3PLs are adding reverse logistics services

Product returns – when not done efficiently or accurately – are messy and complex, and many companies would rather not deal with them. 3PLs are perfectly positioned to take over reverse logistics services for their customers because they are well versed in managing forward logistics.

As your customers’ established partner for managing fulfillment, you can provide enhanced value with returns services across the mix of SKUs already moving through your facility.

In other words: Because you know what’s going out the door, it’s easier to manage what’s coming back!

Download the Playbook: Making Returns Profitable for 3PLs

By thinking beyond “picking, packing and shipping” products, 3PLs add a high-value service that most companies can’t efficiently manage themselves. For 3PL customers, outsourcing returns management to a 3PL improves their own profit margins, conversion rates and customer satisfaction.

Returns management: A win-win for 3PLs and their customers

When returns management is outsourced to a 3PL, the items are received at the facility are efficiently processed for replacements, refunds, or even recycling and repairs. 3PLs, in turn, gain a new and profitable revenue stream at a time when service differentiation is essential for success.

Tools for 3PL Reverse Logistics Services

A returns management system (RMS) is purpose-built technology that gives 3PLs total, end-to-end reverse logistics services for their customers. It fully manage returns processes, as well as centralizes and analyzes data for unprecedented visibility into returns.

  • B2C and B2B customers portals for returns initiation
  • Inspection
  • Processing
  • Repairs, recycling, return-to-vendor, re-tagging and re-sale
  • After-sales care
  • Automated customer notifications
  • Robust data insights and reports to identify issues faster, save time, lower costs and minimize returns before they happen

By offering returns management to an existing customer base, we’ve seen 3PLs increase revenues 10%-30%.

Gaurav Saran, CEO of ReverseLogix
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An RMS scales quickly to meet the demands of dozens of different 3PL customers, each of which may have different SLAs and operating requirements.

  • Move resellable products quickly through the returns process and back into the marketplace
  • Easily manage different returns scenarios through one comprehensive platform
  • Leverage data to build customer relations and product decisions
  • Maintain consistency across logistics teams and business units; visibility for internal operations and multiple customers alike
  • Configurable, automated workflows will meet each customer’s specific need by location, customer and product
I want to Know More about Profitable Returns Offerings for 3PLs

About The Author
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Gaurav Saran
Gaurav Saran is a Silicon Valley entrepreneur with a passion for leveraging disruptive and emerging technologies to provide innovative enterprise solutions. As founder and CEO of ReverseLogix, Gaurav brings deep industry expertise and is responsible for driving the overall company direction and product strategy. His ability to combine customer vision with methodical execution and thought leadership has positioned the company as a game changer in its field. Previously, he was with Microsoft for over six years, leading enterprise sales for Fortune 500 companies and driving strategic executive relationships.
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ReverseLogix

The leading SaaS technology for returns management and professional reverse logistics services provider.

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Headquarters

1200 Howard Ave
201 Burlingame,
California 94010,
USA

Development Center

B4 105-107, Spaze
Techpark, Sohna
Road, Sector 49,
Gurgaon, India

EU Office

51 Bracken Road,
Sandyford
Dublin, D18 CV48
Ireland

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Headquarters

1200 Howard Ave
201 Burlingame,
California 94010, USA

Development Center

B4 105-107, Spaze
Techpark, Sohna
Road, Sector 49,
Gurgaon, India

EU Office

51 Bracken Road,
Sandyford
Dublin, D18 CV48
Ireland

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