Returns Processing Reimagined: End-to-End Management

The returns process can be challenging, but it doesn’t have to overwhelm you. ReverseLogix delivers returns processing from start to finish, making every step simple.

It works for both B2B (Business-to-Business) and B2C (Business-to-Consumer) companies, bringing all returns into one system. In 2024, U.S. retailers are expected to face $890 billion in returns, which is almost 17% of all sales. With automation, visibility, and cost control, ReverseLogix lowers those costs while keeping customers satisfied.

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Complex Returns & Return Costs Are On the Rise

Returns are becoming more challenging and expensive for businesses. Rising shipping fees, fraud risks, and customer demands all pressure the bottom line. To be competitive, companies need a system that can handle every return quickly and accurately while controlling costs.

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Built for B2B & B2C Companies

ReverseLogix does both B2B and B2C returns. For B2B, it manages bulk orders, serialized items, and complex policies. For B2C, it delivers quick, easy workflows that customers understand. The system creates one standard process for all returns but still adapts to unique rules by product, channel, or region.

It also scales to handle large volumes and global operations, giving you a single platform you can trust.

Meet Your Customers’ Return Needs

Customers want returns to be quick and simple. ReverseLogix offers self-service portals that let people start returns anytime. They can choose the option that works best for them (e.g., pickup, mail, or drop-off) and track progress with real-time updates. The system is easy for both retail shoppers and corporate buyers to use.

When returns are flexible and straightforward, customers are more satisfied and more likely to be loyal to the brand.

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Fully Integrated,  Exceptionally Flexible

ReverseLogix works with the systems companies already use. It connects to WMS, TMS, OMS, ERP, and customer platforms, so teams don’t have to juggle data across tools. Workflows can follow  simple rules and run automatically. Features are modular, which means you can add what you need  as you grow.

The system also supports compliance, local laws, and product-specific policies.  It’s flexible enough to fit any industry or region.

How ReverseLogix Helps with Return Processing

ReverseLogix improves the returns process from start to finish.  It streamlines processing returns with flexible options, automated RMAs (Return Merchandise Authorization), and clear rules. You gain faster approvals, lower costs, and real-time visibility for every item.

Flexible Return Options for Customers

ReverseLogix gives customers more ways to return items without adding cost or difficulty. Options include in-store, mail, pickup, lockers, or third-party drop-off points. Each method can be set up to match your policies, products, or regions. This flexibility lowers friction and keeps the process simple for shoppers and corporate buyers. It also builds loyalty. A 2024 study found that 54% of shoppers say having an easy returns process is “very important” when choosing where to buy.

With ReverseLogix, brands can offer choice while keeping costs under control.

Automated Returns Merchandise Authorization

Processing returns manually often leads to delays and mistakes. ReverseLogix fixes this with automated RMA creation. The system checks product eligibility and applies validation rules. This lets it route returns through the correct workflows from the start. This automation speeds up approvals, reduces human error, and ensures that every return follows company policy.

Each item is tracked through the process, giving full visibility and control. With fewer manual touchpoints, teams save time, and customers get faster resolutions.

Improve Profits with Lower Return Costs

Returns cost more than just shipping. They drain labor and tie up inventory as well. ReverseLogix reduces those losses through automation, better routing, and fewer manual steps. That means faster restocking and fewer write-offs. The impact adds up. A 2023 study found that returns consume between 8% and 10% of total sales revenue for many retailers.

Cutting those costs enabled ReverseLogix to increase ROI (Return on Investment) and let businesses recover more value from every return.

Real-Time Visibility Into Your Returns Processing

ReverseLogix puts every return channel into one dashboard. From there, you can see return volume, processing status, exception rates, and recovery value as they happen. This real-time view gives teams the insight they need to act fast. Problems can be spotted and solved before they grow. Supply chain plans can be adjusted to keep inventory moving.

Centralizing data means you gain more control over returns processing and improve both speed and results.

Hear from our customers and their success stories.

VP of Support and Services

Martin Hartvigsen

“We were looking to significantly upgrade our legacy platform handling B2B and B2C returns from around the world… we decided to pursue a more specialized partner who grasps the complexity of reverse logistics.”

the amount of returns processed

saw an ROl within days

1400 stores

Senior Director of Customer Service of North America

Stephanie Kalch

“When we turned ReverseLogix on, it was instant visibility into the warranty volume that we had.”