Amer Sports Doubles the Amount of Returns Processed with ReverseLogix RMS
Amer Sports is a sporting goods company with internationally recognized brands including Salomon, Arc’teryx, Peak Performance, Atomic, Suunto and Wilson.
The company’s technically advanced sports equipment, footwear, apparel, and accessories improve performance and increase the enjoyment of sports and outdoor activities. Amer Sports leverages the industry leading returns management system (RMS) from ReverseLogix to manage their state-of-the-art, end-to end-returns process flow. The result, a fast, efficient, and customer centric returns process that exceeds the expectations of their consumers and internal operations, alike. Watch the video case study now.
The full case study
Amer Sports is a global sporting goods company with internationally recognized brands including Salomon, Arc’teryx, Peak Performance, Atomic and Wilson. Its products are sold directly to consumers through brand stores, factory outlets, and eCommerce, as well as through trade customers in sporting goods chains, specialty retailers, mass merchants, fitness clubs and distributors.
Challenge
Amer Sports had been using the ReverseLogix returns management system for its B2B returns and had great success: Returns were faster, more automated, and the company has better visibility into its returns data.
As the company focused on growing the B2C side of the business, it resulted in many more product returns that were more complicated and time-consuming to process.
Solution
Amer Sports’ winter sports distribution center in Ogden, Utah is a 300,000 square foot facility that processes the company’s B2C returns. Already pleased with the success of its B2B returns processes, the company turned to ReverseLogix for a B2C solution.
ReverseLogix is the only end-to-end returns management system (RMS) built for B2B, B2C and hybrid environments. It facilitates, manages and reports on the entire returns lifecycle for total visibility.
- Strong policy and rules engine is configurable and changeable to meet claims rules, policies, vendor entitlements and approval hierarchies.
- A branded, customizable and intuitive portal helps B2C or B2B customers initiate returns, check a status and receive notifications.
- A highly configurable returns processing module features guided workflows for receiving, inspecting, and grading product returns.
- Delivers real-time visibility and actionable insights across the entire returns journey.
Results
With ReverseLogix, Amer Sports now has a single platform that manages and automates the end-to-end returns process.
Faster returns processing
By scanning a single tracking number, Amer employees can quickly manage the inbound process. The number is associated with the customer account, and a customer’s notes help employees pinpoint product issues. The RMS displays a product image so employees can avoid looking through product numbers.
The ReverseLogix RMS has also significantly increased the returns team’s productivity.
Happier customers
Amer Sport customers simply log onto a customer portal to get a return label and ship the return.
Scaling teams up and down
Thanks to its intuitive interface, employees have needed minimal training on the ReverseLogix RMS.
Actionable returns data
ReverseLogix integrates with other supply chain software, centralizing and delivering powerful BI and data analytics. Amer Sports has gained real-time visibility across the entire returns journey and access to real-world insight to inform smarter business decisions.
