Samsonite Bolsters Consumer Experience and Streamlines Returns Management with ReverseLogix
Dating back more than 110 years, Samsonite International S.A. is a leader in the global lifestyle bag industry and is the world’s best-known and largest travel luggage company.
“When we were ready to look at enhancing our warranty process, one of our biggest needs was finding a consumer-facing returns solution,” said Stephanie Kalch, senior director of customer service of North America at Samsonite. “It was also critical for us to find a return management system that had the ability to easily integrate into our other systems. ReverseLogix met our requirements across the board and when we turned ReverseLogix on, we immediately gained visibility into our returns and warranty volume like never before.”
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