ReverseLogix Platform

Maximize value with Smarter Repair and Recommerce

Seamlessly connect returned inventory to the right channels to streamline restock, maximize recovery and minimize shipping costs.

Gain Greater Value From Every Return

ReverseLogix makes it simple to maximize value from any return. Easily manage parts replacement, warranty-based repairs, testing integrations and more within the Repairs Management module, and then seamlessly get that data pushed to all your other systems.

Streamline your processing, reduce environmental impact and manage transportation costs of returns by consolidating products and vendors, so you can recover more value from every unit. ReverseLogix helps you see the big picture and identify consistent trends or problematic product issues faster, so you can adapt manufacturing, sourcing and other product details to enhance quality and profitability, enabling you to continuously improve in real-time.

Increase the value you can get from returned inventory in secondary markets

Increase the velocity of inventory sales with more streamlined processing

Maintain brand equity and protect perception with total visibility of repair and recommerce cycles

Continually improve inspection, minimize losses and drive repurchase

Reduce returns-related waste and improve sustainability

Get insight on manufacturing and sourcing changes that affect the bottom line

Repair & Recommerce
That Thinks Different

Unify ecosystem to maximize value

Seamless return of products to preferred channels

Better processing visibility and quality controls

Real-time data and operational insights

Intuitive, simplified vendor program management

Unit-level and ecosystem level observability

Collects and unifies data from every return for better BI

Analytics to support best net recovery options

Repairs
RTV
Repairs

Warranty
Management

Easily manage customer registrations, coordinate returns, and seamlessly manage in-warranty and out-of-warranty repairs in a single platform. Create unique menu offerings that easily shows customers their repair options when a product stops working or doesn’t meet their expectations to ensure a positive customer experience with every interaction.

Multi-level
Repairs

ReverseLogix’s centralized cloud-based platform makes it simple to handle repairs involving multiple depot levels and smoothly stock transfer the repairable units to the proper level so that inventory is processed and restocked with total efficiency and every team member has total visibility at every step in the process.

Parts
Management

ReverseLogix Repair Management module is built so you can have continuous and accurate visibility on the consumption, status and ordering of new parts for any product. Harvest reusable parts and find the right liquidation or donation channels. Track every part, its age, and its value as soon as it is used in the repair cycle and get things fixed and back on the shelf for resale in record time.

Testing
Integration

ReverseLogix integrates directly with any testing suite to connect and better manage repair for items that require extensive testing and wiping. We use simple and intuitive plain text integration so configuring outputs to any analytics platform is easy and straightforward, so you can aggregate and analyze failure codes and root causes without having to move data sets around manually.

Billing Code Customization

Automatically track parts consumed and labor expended in the same place you’re managing repairs, so you can quickly and accurately invoice out-of-warranty repairs and manage parts inventory better than ever. Create your own billing codes with total flexibility – combine parts and labor, standardize activities across all depots and third-party providers and ensure consistency throughout your entire operation with ease and precision.
RTV

Consolidation Management

Automatically consolidate multiple products from the same vendor into custom categories and locations before you ship it back to minimize carbon emissions, save time, and money. Age items individually or by category, coordinate bulk shipments to save money on freight costs, get a high-level overview of individual products and product categories. With ReverseLogix, you can continuously find ways to improve your products and process, so that you’re always getting better and needing RTV less and less over time.

Grading & Inspection

Leverage an advanced grading level system that enables you to automate actions and generate reports on status, condition, grades, and values. ReverseLogix enables you to both provide real-time updates to customers and improve your product delivery in the future in a single place.

Contract Terms & Percentages

Configure rules, percentages, timeframes, and other limitations on allowable returns for each vendor with total control and flexibility with ReverseLogix. Manage vendor contract terms directly within the platform, so you can reduce the chance that a vendor will reject a shipment because the item cannot be returned, or has fallen outside the allowable time frame.

Reduced Return to Sender Risk

ReverseLogix automatically checks return requests for all relevant data (such as serial numbers) before an item has been returned, so less items are sent back and more value is recovered from returned products.

Request a Returns Management Demo