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It’s holiday shopping season, and you have probably been preparing for this for the last several months. Some retailers have been building an online store for the first time, especially small and medium businesses that have long relied on foot traffic and in-person sales. Others have been ramping up existing online shopping sites to make

It’s the most wonderful time of the year, but for small businesses the holidays can also be one of the most stressful times of year. That stress is only going to be amplified this year as COVID-19 upends everything we know about holiday shopping seasons. Since many shoppers have indicated that they plan to spend

There are a lot of business buzzwords out there, and one that you increasingly hear getting tossed around is the idea of “customer experience” (CX) or “user experience” (UX). While these are often part of a discussion related to software applications and programs, they also apply to retail and B2B transactions. In fact, user experience

E-commerce retailers have had a big year. As the COVID-19 pandemic spread throughout the globe, companies with the ability to sell products online saw a dramatic increase in sales. Online shopping giants like Walmart and Amazon have posted eye-popping sales numbers, but even smaller retailers have benefited if they can offer delivery or curbside pickup.