ReverseLogix ReverseLogix
  • Platform
    • How It Works
    • Smarter Returns
      • Returns Experience
      • Returns Management
      • Repair & Recommerce
      • Order Tracking
    • Smarter Business
      • BI and Analytics
      • Automation and Standardization
      • Integrations
  • Industries
    • eCommerce
      • Shopify
      • WooCommerce
      • FedEx
      • SAP
      • NetSuite
      • Oracle
      • Magento
      • Salesforce
    • 3rd Party Logistics (3PL)
    • Manufacturers
    • Retailers
  • Solutions
    • Automate Operations
    • Improve Customer Experience
    • Analytics & Tracking
    • Improve Margin
    • Sustainability
  • Company
    • About
    • Leadership
    • Partners
    • News & Events
    • Careers
  • Resources
  • Blog
  • Contact
  • Get a demo
  • Search
  • Login
  • Get a demo
  • Search
  • Login
  • Platform
    • How It Works
    • Smarter Returns
      • Returns Experience
      • Returns Management
      • Repair & Recommerce
      • Order Tracking
    • Smarter Business
      • BI and Analytics
      • Automation and Standardization
      • Integrations
  • Industries
    • eCommerce
      • Shopify
      • WooCommerce
      • FedEx
      • SAP
      • NetSuite
      • Oracle
      • Magento
      • Salesforce
    • 3rd Party Logistics (3PL)
    • Manufacturers
    • Retailers
  • Solutions
    • Automate Operations
    • Improve Customer Experience
    • Analytics & Tracking
    • Improve Margin
    • Sustainability
  • Company
    • About
    • Leadership
    • Partners
    • News & Events
    • Careers
  • Resources
  • Blog
  • Contact
Blog
December 20, 2019

3 Things Customers Expect from Online Retailers

By Gaurav Saran
Uncategorized
Online shoppers expect hassle-free returns, and a reverse logistics platform can help.

Online retail has changed the way people shop, and in many ways it has improved customers’ ability to get the items they need. As more and more retailers offer online shopping options, there are a few things customers have come to expect.

1: Information

One of the biggest challenges with online shopping is a customer’s inability to see, touch, feel, or try on a product. While it’s great to be able to purchase everything from home décor and clothing to food products online, ecommerce sites need to provide enough information to customers before they buy with size charts, product dimensions, descriptions of the materials, and even video where applicable. Another common reason people avoid shopping online is a fear of paying for something they don’t yet have, so providing information about processing and shipping timelines, and regular updates on the status of the product can put a customer at ease.

2: Free Shipping

The explosion of online shopping and competition from large retailers like Amazon have created an expensive conundrum for smaller retailers: customers not only want free shipping, they expect it. According to a study by the National Retail Federation, 75 percent of online shoppers think delivery should be free, even on small orders. For retailers that have a brick-and-mortar store, shoppers are willing to do some of the work by coming to your location to pick up an item if shipping to the store is free. Shipping costs play a major role in a person’s decision to buy, with many reporting they review shipping policies before checkout.

3: Easy Returns

Finally, as online shopping increases, customers also expect an easy returns process. Unfortunately, few ecommerce retailers have a good reverse logistics program in place, and without a streamlined returns process you could be losing sales on the front end (a 2018 poll revealed that 76 percent of shoppers take the return policy into consideration before they buy), but it could also be costing you a lot on the back end because reverse logistics also helps you recapture value or properly dispose of a returned item.

To improve customer returns, start with a reverse logistics platform that can streamline the entire process and make it hassle-free for you and the people buying from your store, with features like printable return labels and quick turnaround for credits and refunds. Then create a clear and easy-to-understand policy that is easy to find on your website. Finally, focus on helping your associates understand the policy and provide exceptional service to people who need to return an item. Making returns easy is a great way to turn a one-time purchaser into a lifelong customer.

About The Author
A smiling man
Gaurav Saran
Gaurav Saran is a Silicon Valley entrepreneur with a passion for leveraging disruptive and emerging technologies to provide innovative enterprise solutions. As founder and CEO of ReverseLogix, Gaurav brings deep industry expertise and is responsible for driving the overall company direction and product strategy. His ability to combine customer vision with methodical execution and thought leadership has positioned the company as a game changer in its field. Previously, he was with Microsoft for over six years, leading enterprise sales for Fortune 500 companies and driving strategic executive relationships.
Back to Blog
Share this entry
  • Share on Facebook
  • Share on Twitter
  • Share on Linkedin
  • Share by Mail

ReverseLogix

The leading SaaS technology for returns management and professional reverse logistics services provider.

Get A Demo
Headquarters

1200 Howard Ave
201 Burlingame,
California 94010,
USA

Development Center

B4 105-107, Spaze
Techpark, Sohna
Road, Sector 49,
Gurgaon, India

EU Office

51 Bracken Road,
Sandyford
Dublin, D18 CV48
Ireland

  • PLATFORM
    • How It Works
    • Smarter Returns
      • Returns Experience
      • Returns Management
      • Repair & Recommerce
      • Order Tracking
    • Smarter Business
      • BI and Analytics
      • Automation and Standardization
      • Integrations
  • INDUSTRIES
    • eCommerce
    • 3rd Party Logistics (3PL)
    • Manufacturers
    • Retailers
  • Solutions
    • Automate Operations
    • Improve Margin
    • Analytics & Tracking
    • Improve Customer Experience
    • Sustainability
  • COMPANY
    • About
    • Leadership
    • Partners
    • Careers
    • News & Events
  • RESOURCES
  • BLOG
  • CONTACT
  • Rss
  • Linkedin
  • Twitter
  • Facebook
  • Youtube
Headquarters

1200 Howard Ave
201 Burlingame,
California 94010, USA

Development Center

B4 105-107, Spaze
Techpark, Sohna
Road, Sector 49,
Gurgaon, India

EU Office

51 Bracken Road,
Sandyford
Dublin, D18 CV48
Ireland

© Copyright ReverseLogix 2021

Sitemap | Privacy Policy

Scroll to top