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Blog
August 23, 2019

Reverse Logistics Challenges in the B2B Space

By Gaurav Saran
Uncategorized
B2B reverse logistics

The reverse supply chain poses challenges for every business but, when your organization operates in the B2B space, those challenges become substantially more complex.

You must perform a complex balancing act of building strong relationships with your customers and provide the highest possible level of service. But, at the same time, you must control costs on your side, to maximize your organization’s profitability and growth potential.

Identifying the primary challenges of B2B reverse logistics is only the first step to solving your problems. Finding responsive, cost-effective solutions presents its own set of challenges.

The Importance of Visibility in B2B Reverse Logistics

Visibility in the reverse business cycle cannot be emphasized enough, if you hope to build and sustain solid, trusting relationships with your customers. The need to return products (for whatever reason) can tax these relationships enough. If your customers do always not have a robust level of visibility into the process and the status of their return, it can exacerbate an already touchy situation.

You have many options for increasing the visibility of your reverse business but not every option allows you to control your reverse logistics costs effectively while still providing your customers with the best possible experience.

Achieving Sustainability Goals

Sustainability is a critical imperative for many organizations today – and it will continue to become more important in the future. Even if your company is not actively seeking to reduce its impact on the environment, it’s safe to assume that your customers probably are. And, if so, they’re going to want to know how you can help them achieve their objectives.

Fortunately, sustainability doesn’t have to chip away at your profitability. In fact, if you implement best practices in both the forward and reverse supply chain, you can turn it into a profit center.

Recovering Value in the B2B Reverse Business Cycle

The reverse business cycle does not have to be a drain on the bottom line, even in the B2B space. You can provide an exceptional experience for your customer without impacting profitability if you can implement effective value recovery practices.

Even if the value of returned inventory is limited in your organization, you can tap into residual value in a variety of ways, depending on your business model. You may have opportunities to utilize the open box market, explore online or liquidation sales options, or source end users for whom those products carry value. As an alternative, you may be able to explore refurbishment, recycling or scrapping, as an alternative to disposal.

A comprehensive reverse logistics technology solution can help you with these issues and more. ReverseLogix, a cloud-based SaaS platform, was designed to provide a customizable platform that can be scaled to suit virtually any operation. ReverseLogix integrates with your existing enterprise applications to act as a control tower of sorts, providing you with the visibility and insight you need effectively manage your reverse business.

Contact us today to learn more about how ReverseLogix can become the solution you need for all your B2B reverse logistics challenges.

About The Author
A smiling man
Gaurav Saran
Gaurav Saran is a Silicon Valley entrepreneur with a passion for leveraging disruptive and emerging technologies to provide innovative enterprise solutions. As founder and CEO of ReverseLogix, Gaurav brings deep industry expertise and is responsible for driving the overall company direction and product strategy. His ability to combine customer vision with methodical execution and thought leadership has positioned the company as a game changer in its field. Previously, he was with Microsoft for over six years, leading enterprise sales for Fortune 500 companies and driving strategic executive relationships.
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ReverseLogix

The leading SaaS technology for returns management and professional reverse logistics services provider.

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Headquarters

1200 Howard Ave
201 Burlingame,
California 94010, USA

Development Center

B4 105-107, Spaze
Techpark, Sohna
Road, Sector 49,
Gurgaon, India

EU Office

51 Bracken Road,
Sandyford
Dublin, D18 CV48
Ireland

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