Simplify B2B & B2C Returns Initiation  with ReverseLogix

Returns initiation shouldn’t be frustrating or difficult. ReverseLogix makes it easy to manage returns at scale with just one platform.

It works for both B2B (Business-to-Business) and B2C (Business-to-Consumer) businesses, handling high volumes and intricate rules. Guiding each return from the start lets ReverseLogix reduce mistakes, speed up the process, and keep your customers happy.

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Manage AI-Powered Returns with ReverseLogix!

How ReverseLogix Makes Returns Initiation Easy

ReverseLogix gives your team the tools to handle returns quickly and accurately. Every step  from self-service portals to automated approvals is designed for speed and simplicity. Below,  we’ll show how it improves customer experience, reduces mistakes, and saves time for your team.

Frustration-Free Returns Portal

The ReverseLogix returns portal gives both B2B buyers and B2C customers a fast, easy way to start  a return. It’s fully branded, looks and feels like your website, and is designed to work on any device. Customers can choose from flexible return options—like drop-off, mail-in, or in-store—based on what works best for them. With multilingual support and real-time updates, they get the assistance they need without contacting support.

That means fewer tickets, faster resolutions, and a better experience  for everyone.

Guided Return Workflows

ReverseLogix walks users through every step of the return process. Shoppers or buyers select  the product, choose a return reason, and pick a shipping method, all from one screen. This guided approach prevents errors, such as returning the wrong item or choosing the incorrect method.  It also makes processing quicker because the system collects all the necessary info up front.

Workflows are fully customizable to match your products, policies, and business rules.  This is useful for handling electronics, apparel, or industrial parts.

Reverse-Logic-Returns-Initiation-Workflows

Reverse-Logic-Returns-Initiation-Merchandise-Authorization

Automated Returns Merchandise Authorization

ReverseLogix makes returns easier by automating RMA (Return Merchandise Authorization) creation and routing. The system checks if a product is eligible, collects needed documents, and handles special cases without slowing down your team. It reduces holdups, prevents mistakes, and tracks every return from start to finish, saving time and keeping everything moving.

This is more important than ever. In 2024, U.S. retailers are expected to handle $890 billion in returns, which is nearly 17% of all retail sales. Better systems mean fewer losses and faster results.

Automate Return  Policy Approvals  & Enforcement

Manual return checks slow everything down, making it easy to get wrong. ReverseLogix removes that risk by automating return approvals based on your rules. Below, we’ll show how it checks eligibility, stops fraud, and makes the entire process faster.

Streamline Return Initiation Checks

ReverseLogix speeds up returns by running automatic checks during initiation. It confirms if the product is eligible, within the return window, and in returnable condition. Customers get instant answers, so there’s no need to wait for manual review. If the return meets your rules, it’s approved and routed immediately.

That means fewer delays, fewer mistakes, and a much more straightforward process for everyone.

Return Fraud Prevention

Fraudulent returns cost retailers billions each year, but ReverseLogix reduces those losses. The platform uses AI and configurable rules to flag risky behavior, like frequent returns, item-switching, or fake receipts. It applies checks in real time, so only valid returns move forward. That keeps policies consistent, protects margins, and saves staff from time-consuming reviews.

The risk is real, as about 15% of all returns in 2024 were fraudulent or abusive, costing U.S. retailers more than $100 billion.

Quicker & More Accurate Return Approvals & Instructions

ReverseLogix makes return approvals faster by automating each step. Instead of waiting for manual checks, customers get fast confirmation and clear instructions. Templates ensure directions are always accurate. That reduces errors in routing and restocking while keeping customers confident in the process. With faster, more reliable instructions, returned items can be processed, resold, or restocked sooner.

Efficiency improves inventory visibility and reduces lost value.

Streamlined Exchanges for Customers

Not every customer wants a refund. Many just want the correct product in their hands. ReverseLogix makes exchanges as simple as returns. Customers can select replacement items during the initiation process, and the system automatically applies your rules for eligibility, shipping, and inventory checks.

Treating exchanges as part of the same workflow keeps revenue in-house, reduces churn, and improves customer satisfaction, all while saving time for your team.

Hear from our customers and their success stories.

VP of Support and Services

Martin Hartvigsen

“We were looking to significantly upgrade our legacy platform handling B2B and B2C returns from around the world… we decided to pursue a more specialized partner who grasps the complexity of reverse logistics.”

the amount of returns processed

saw an ROl within days

1400 stores

Senior Director of Customer Service of North America

Stephanie Kalch

“When we turned ReverseLogix on, it was instant visibility into the warranty volume that we had.”