Category: Ecommerce

Managing the Labor Shortage: 3 Reasons an RMS will Help

The U.S. economy’s labor shortage is unprecedented in scope: Nearly every industry is competing for workers, and many are raising wages and benefits in the hopes of attracting employees.Retailers, 3PLs, manufacturers, and anyone with a large facility is especially feeling the crunch. According to CNN….“…the jobs that major chains in the United States are having […]

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4 Ways RMS Creates an Exceptional E-commerce Returns Experience

There was a time when having an Amazon-like returns experience on the front end was a competitive advantage, but now it’s table stakes. Consumer behavior has been molded to the point where everyone expects to be able to return their e-commerce purchases—and get their accounts credited or exchanges made—quickly and easily and without hassle.Companies that […]

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These 3 Factors will Impact Holiday Shopping and Returns

In the last year, the buzz about retail shopping trends has rightfully centered on COVID impacts, such as the increase in online shopping, contactless payments, and more product returns as a result of fewer in-store visits.But even with COVID restrictions lifting, other factors will impact the retail scene this fall. Here are a few things […]

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Back-to-School and Holiday Prep: Capture Business Intelligence to Minimize the Returns Hassle

As back-to-school gets into full swing and the holidays approach, retailers are ramping up. Online purchases are expected to grow even more than in 2020, accounting for 18.9% of holiday sales compared to 17.5% in 2020.But the interaction between customer and store or customer and website doesn’t end after the purchase. An average of 8% […]

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5 Things a Reverse Logistics Software Platform Must Have Today

Reverse logistics software is a pretty broad term and can mean a lot of different things that go way beyond just returns management (although that is part of it). If you’re shopping for software to help your company manage the entire reverse logistics process better, here are five features your software should include: A user-friendly […]

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Best Practices to Minimize the Cost of Returns for Your Business

Returns can be costly for any retail, manufacturing, or other business. The key to earning more profits is not to eliminate returns—that is likely impossible—but to manage your returns with the right software and an efficient reverse logistics process and eliminate waste in the process. Here are some best practices for minimizing the hit to […]

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Reverse Logistics Software is Critical for Coordination

In a February 2018 survey, Supply Chain Management Review found that only 17% of companies have one department that is dedicated exclusively to reverse logistics. In more than half of companies (56%) it is handled by multiple departments throughout the company. Without a comprehensive reverse logistics software program, this can be a messy and cumbersome […]

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