Preparing for a surge in online shopping and returns requires comprehensive, flexible, and purpose-built returns management technology. A returns management system (RMS) streamlines, manages and orchestrates your entire returns operations, whether they are in store, online, on a third-party marketplace, or all of the above.
Lessen a customer’s disappointment with having to make a return by taking advantage of the new opportunity to engage with them. An RMS customer returns portal facilitates a smooth return, keeps customers updated with automatic notifications about their return status, and speeds up back-end processes so that refunds, credits or exchanges can be done more quickly.
Just as important, an RMS lessens a retailer’s financial loss on a return. With configurable workflows and rules, warehouse, store, and even 3PL teams are guided step-by-step on receiving, inspecting, grading and processing a return. The result: A consistent, fast, and standardized process for smoothing out the peak season rush.