One of the fastest-growing industries today is eCommerce. In recent years it has grown from 14% of total retail spending to more than 21% and is likely to grow even more in the years to come. From very large retailers to small mom-and-pop shops online, one of the biggest challenges that companies face with online shopping is logistics. Some have figured out forward logistics, but reverse logistics remains difficult even for multi-billion-dollar retailers.
ReverseLogix offers a streamlined and simple way to manage all your reverse logistics and delight your online customers—even when the item they purchased doesn’t work out.
Simplified Returns Processes
The first step in an eCommerce reverse logistics process is creating a streamlined process for initiating and accepting returns. Our comprehensive reverse logistics software helps you build a process from start to finish. The goal is to minimize the total time and total cost of getting returned items back to your store so you can resell or dispose of them quickly, issue refunds or store credit, and have happy customers who are more likely to purchase from you in the future.
That begins with portals to create return materials authorization (RMA), which help your team:
- Verify the purchase
- Provide detailed instructions to the customer
- Notify your team that a return is on the way
- Help you and the customer track it to the destination and eventual refund, exchange, or repair
One of the most important tools you can have for a reverse logistics process is the ability to track materials from the moment they leave the customer’s hands to the moment they reach their final disposition (restocked for resale, recycled, returned to the vendor, or thrown away). Your customers today expect simplified and transparent communication throughout the process to ensure their products arrive and anticipate when a refund, exchange, or store credit will be processed.
A significant number of eCommerce customers today do all of their browsing, shopping, communicating, and even product returns from a mobile device. Our tools help you create a beautifully optimized returns portal that can easily adjust from desktop to laptop, tablet, or smartphone screens. We also make it easy for your team to use the tools on mobile devices so warehouse team members, returns processing, and others who can’t always access the information from a desktop computer can quickly navigate the returns process.
eCommerce Returns Management Integration
Shopify is one of the world’s biggest eCommerce platforms. ReverseLogix seamlessly integrates with your Shopify platform to simplify the returns process and eliminate manual returns processes. Find out how easy it is to get started today.
The WooCommerce customizable open-source eCommerce platform is a powerful and feature-rich digital solution to sell online. Integration with ReverseLogix makes it easy to combine your forward logistics and reverse logistics for streamlined sales and returns.
FedEx provides shipping and delivery services to more than 220 countries and territories worldwide. ReverseLogix allows you to manage shipping and returns through FedEx with simplified tools and seamless integrations to keep customers and logistics teams happy.
SAP eCommerce manages your online shopping portal, easily moving customers through each step: searching, ordering, shipping, invoicing, and payment processing. ReverseLogix easily connects to your SAP system to manage reverse logistics just as seamlessly.
Oracle’s B2B and B2C eCommerce platform helps you create better and more personalized buying experiences. Integration with ReverseLogix helps you extend that positive customer shopping experience to returns with straightforward and simplified returns processing.
From small startups to large enterprises, NetSuite’s Cloud ERP business software helps you create customizable experiences for customers shopping on your site. ReverseLogix and NetSuite integrations help you focus on both the forward and reverse logistics experience.
Magento’s eCommerce solutions create fluid shopping experiences without coding. Their mobile-first developing and extensive web applications help you expand to new marketplaces and sales channels. ReverseLogix easily connects to Magento for a unified and intuitive eCommerce platform.
Connect ReverseLogix to Salesforce and create a branded experience for customers to track shipments and find information about purchases, including returns, exchanges, and repairs, all backed with extensive data and business intelligence to improve services in the future.
Contact ReverseLogix to Learn More
If your company is still processing eCommerce returns by hand or you have outdated software that isn’t meeting your needs, contact us to see a demo of our industry-leading reverse logistics software program. We’ll show you how it can transform your eCommerce reverse logistics today.