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Blog
July 31, 2018

Turning Returns Into a Positive

By Gaurav Saran
Uncategorized
Turning Returns Into a Positive

At ReverseLogix Logistics, we’re proud to provide a reverse logistics service that will allow you to handle even the busiest return seasons of the year. The months following a busy season, such as the winter holidays for instance, can be a tough time with higher return needs.

If handled correctly, though, you can turn these tougher periods into boosts to your customer service and overall efficiency. Let’s look at how you can do this, and how our return management platform can help.

Get Prepared

In the United States alone, about $70 billion worth of products is returned in the months following Christmas season. To prepare for this or any other large returns season, you have to have policies already in place with your staff. This may include hiring additional seasonal staff for certain periods – you can use data from previous years to determine whether this is necessary.

Training for returns should be done for all members of the team. When mass returns arrive, all customers need to receive the same quality treatment.

Remove Manual Processes

Many smaller retailers still use manual return processes, and this is both time-consuming and prone to basic human error. These can lead to a major hassle when it comes to organization, and products can easily get lost in the system, causing major overhead issues. A basic return management platform helps you organize all these elements in much simpler ways for all employees.

Turn Returns Into Return Customers

Customer service is the new marketing, as they say. And if you offer generous and open return policies, your customers will be more engaged – in fact, per Adobe, return customers spend up to seven times more than new customers. So even if it means you have to eat a small loss here or there with a liberal returns policy, this will be easily worth it for you in the end if you do it well.

For more on how to turn returns into a benefit, or to learn about our reverse logistics service, speak to the pros at ReverseLogix Logistics today.

About The Author
A smiling man
Gaurav Saran
Gaurav Saran is a Silicon Valley entrepreneur with a passion for leveraging disruptive and emerging technologies to provide innovative enterprise solutions. As founder and CEO of ReverseLogix, Gaurav brings deep industry expertise and is responsible for driving the overall company direction and product strategy. His ability to combine customer vision with methodical execution and thought leadership has positioned the company as a game changer in its field. Previously, he was with Microsoft for over six years, leading enterprise sales for Fortune 500 companies and driving strategic executive relationships.
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ReverseLogix

The leading SaaS technology for returns management and professional reverse logistics services provider.

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Headquarters

1200 Howard Ave
201 Burlingame,
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Development Center

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Gurgaon, India

EU Office

51 Bracken Road,
Sandyford
Dublin, D18 CV48
Ireland

  • PLATFORM
    • How It Works
    • Smarter Returns
      • Returns Experience
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      • Order Tracking
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      • BI and Analytics
      • Automation and Standardization
      • Integrations
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    • 3rd Party Logistics (3PL)
    • Manufacturers
    • Retailers
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    • Improve Margin
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Headquarters

1200 Howard Ave
201 Burlingame,
California 94010, USA

Development Center

B4 105-107, Spaze
Techpark, Sohna
Road, Sector 49,
Gurgaon, India

EU Office

51 Bracken Road,
Sandyford
Dublin, D18 CV48
Ireland

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