Repairs

ReverseLogix is a centralized, cloud-based SaaS solution designed to fit every aspect of your returns and after-sales care management.

ReverseLogix empowers you with a web based, device independent, highly scalable and customizable platform, which can be integrated with any of your existing enterprise applications.

TECHNOLOGY PLATFORM
COMPANY ADVANTAGES
WARRANTY BASED REPAIRS

The warranty management functionality of our Repairs Management module allows you to perform both in-warranty and out-of-warranty repairs. You are able to quote and invoice customers before performing the repair as well as creating your own unique repair offerings.

CHAIN OF CUSTODY
MULTI-LEVEL REPAIR

The warranty management system allows you to perform repairs at multiple depot levels and stock transfer the repairable units to each level. Because our platform is in the cloud, you can designate other repair suppliers such as after sales care providers and remote repair centers as depot levels.

RETURNS SHIPPING
PARTS MANAGEMENT

Repairing anything usually requires some kind of parts and the consumption of those parts need to be managed to correctly track your assets. Our Repair Management module includes Warehouse Management capabilities so that you can track every part, the age of the part and the value of the part as it is used in the repair cycle.

POWERFUL REPORTING TOOLS
TESTING INTEGRATION

For those repairables that require extensive testing and wiping, our Repair Management module integrates with testing suites through an easy to use plain text integration. You will also have the capability to override test results directly in the Repair Management module. The testing center can be configured to also output test results to an analytics platform to aggregate and analyze failure codes and root causes.

QUOTES AND INVOICING FOR OUT-OF-WARRANTY REPAIRS
BILLING CODE CUSTOMIZATION

Tracking of the part consumed and labor expended to correctly invoice out-of-warranty repairs and also manage resources is one of the key features of our Repair Management software. The module will allow you to standardize Billing codes that combine parts and labor. The advantage to you is that you can create activities that are standard across all your depots and third party providers. This ensures that the same level of service and same charges happen everywhere.