Supply & Demand Chain Executive Names ReverseLogix Recipient of 2023 Top Supply Chain Projects
Award profiles innovative case study-type projects designed to automate, optimize, streamline and improve the supply chain.
BURLINGAME, Calif. – June 14, 2023 – Supply & Demand Chain Executive, the only publication covering the entire global supply chain, named ReverseLogix as one of the winners of this year’s Top Supply Chain Projects award, which profiles innovative case study-type projects designed to automate, optimize, streamline and improve the supply chain.
ReverseLogix was selected based on its returns and repairs management project with Samsonite, the world’s top luggage manufacturer. Samsonite implemented the ReverseLogix returns management system (RMS) to facilitate, manage and report on product returns that required repairs and/or had a warranty claim.
With ReverseLogix, Samsonite has enhanced, streamlined and improved every aspect of the warranty and repairs experience for the consumer, for its own operations, and for its network of repair centers. Consumers can self-activate a warranty claim rather than contacting a Samsonite call center or repair center. Automated email communications keep consumers informed of their warranty status and have reduced call volumes. ReverseLogix data and analytics enables Samsonite to see incoming return shipments and trends across all brands, enabling the company and its repair centers to prepare and provide the best customer service possible.
“We’re proud to showcase how Samsonite has transformed the repairs and returns experience,” said Gaurav Saran, CEO of ReverseLogix. “As sophisticated enterprises focus just as much on the returns experience as the buying experience, they gain a win for their own operations, a win for customers, and a win for their partner networks.”
“From demand planning and forecasting to implementing the ultimate in warehouse automation, the past 12 months has seen companies within the supply chain and logistics space upgrade, enhance, adopt and adapt in order to achieve greater efficiency along the chain,” says Marina Mayer, Editor-in-Chief of Supply & Demand Chain Executive and Food Logistics. “That’s why it’s important that today’s supply chains run on collaboration.”
Go to https://sdce.me/av7r0h to view the full list of Top Supply Chain Projects winners. Go to www.SDCExec.com/awards to learn more about upcoming Supply & Demand Chain Executive awards.
About Supply & Demand Chain Executive
Supply & Demand Chain Executive is the only supply chain publication covering the entire global supply chain, focusing on trucking, warehousing, packaging, procurement, risk management, professional development and more. Supply & Demand Chain Executive and sister publication Food Logistics also operate SCN Summit and Women in Supply Chain Forum. Go to www.SDCExec.com to learn more.
About ReverseLogix
ReverseLogix is the only end-to-end, centralized, and fully integrated returns management system built specifically for retail, eCommerce, manufacturing and 3PL organizations. Whether B2B, B2C or hybrid, the ReverseLogix platform facilitates, manages, and reports on the entire returns’ lifecycle. Organizations that rely on ReverseLogix deliver a vastly superior customer returns experience, save employee time with faster workflows, and increase profits with 360⁰ insight into returns data. For more information, visit https://www.reverselogix.com/