The ReverseLogix Podcast
Returns are the part of the supply chain nobody planned for and everybody inherits. This series is conversations with the people running it: supply chain leaders, returns operators, warranty teams and the occasional analyst willing to say what is not working.
No product pitches. Episodes run 20 to 40 minutes.
Post-purchase operations
What happens between a customer deciding to return something and the money moving back, and why that gap is where margin disappears.
Warranty and repair at scale
Entitlement, claim adjudication, technician workflows and the economics of repairing rather than replacing.
Recommerce and recovery
Refurbishment, secondary channels and what recovery rates look like when disposition is a decision rather than a default.
The organisational problem
Returns sits across operations, customer experience, finance and IT, and usually belongs to none of them. That is a recurring theme.
