ReverseLogix Posts

Author: Chuck Fuerst

July 28, 2025

Blog

Meet the ReverseLogix AI Chatbot: A Simpler Way to Initiate RMA

ReverseLogix has just rolled out a smart new AI-powered chatbot that takes the frustration out of returns. Now, shoppers...

July 28, 2025

Blog

What is Customer Lifetime Value (CLV) & How to Calculate It

Customer Lifetime Value (CLV) is the total revenue a business expects to earn from one customer during their relationship....

June 26, 2025

Blog

How Tariffs Are Reshaping Reverse Supply Chains

Supply chains are facing steep new costs. The average tariff rate is now 17.8%, the highest since 1934. The impact reaches...

June 3, 2025

Blog

Lost Sales Are Eating Your Revenue - Here's What to Do About It

As a retail business, one of the fundamental metrics for measuring success comes down to gross sales. While it has traditionally...

An employee holds a returned product with QR code and return label.

June 2, 2025

Blog

How to Manage Multichannel Returns with Reverse Logistics

Multichannel returns are growing fast. Shoppers buy from stores, websites, apps, and marketplaces and expect to return items...

June 2, 2025

Blog

Cross-Border Returns, Tariffs, & Rising Costs: What to Know & Do

Tariffs are taxes placed on goods when they cross a border. Cross-border returns happen when those goods are returned to...

June 2, 2025

Blog

Leverage Returns Drop-Off Networks for a Better Returns Experience

A returns drop-off network helps make returns easier in a world where shopping happens everywhere. Customers now want fast...

April 22, 2025

Blog

How to Calculate & Understand Cost of Goods Sold

The cost of goods sold, or COGS, is the total cost a business pays to produce or purchase the products it sells. It includes...

April 22, 2025

Blog

How Reverse Logistics Can Build Customer Loyalty

Reverse logistics is more than handling returns—it’s a way to build customer loyalty by creating better experiences after...

March 27, 2025

Blog

What Is an Advanced Exchange?

An advanced exchange program lets customers quickly replace faulty products without waiting for repairs. Customers receive...

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