IF YOUR COMPANY DEALS WITH A PHYSICAL PRODUCT, REVERSELOGIX IS FOR YOU
ReverseLogix is a centralized, cloud-based SaaS solution designed to fit every aspect of your returns and after-sales care management.
ReverseLogix empowers you with a web based, device independent, highly scalable and customizable platform, which can be integrated with any of your existing enterprise applications.
Our Reverse Logistics Portal is a one-stop shop for your customers to register products, initiate support requests, print necessary shipping labels and track the status of returns and repairs. We also provide a comprehensive Return Avoidance solution to guide your customers through troubleshooting steps in an attempt to prevent a return from ever being initiated. The steps and decision points are all developed and controlled by you through our administration panel.
The life cycle of a product or item doesn’t end when it gets into your customer’s possession. Product Registration and tracking of ownership is a primary component of a Reverse Logistics solution. Our Product Registration portal allows after sale registration as well as ownership assignment when selling business to business. Using returns management platform allows you to provide better customer support, a source for marketing campaigns, and the ability to better manage the full life cycle of the product.
There are four ways a Return Merchandise Authorization (RMA) is initiated. The customer walks into one of your stores, calls your support center, goes to your website or utilizes your mobile app. Our Returns Management platform supports all four scenarios and is a guided experience for your customers. Unlike other Returns Management solutions, ReverseLogix works for both your direct consumers and business to business partners.
In most companies, the RMA process is largely a manual afterthought process that leads to a lot of inefficiencies. Once the RMA is initiated there is usually some magic or manual maneuvering to prepare a warehouse or return center to receive the goods. Using our Returns Management software solution allows your Store associates, Support associates and Return Center associates to work with the same data and information. Additionally, the RMA management module allows you to manage and clear discrepant returns, create rules for different types of returns and grading at receiving to expedite the disposition of the returned product.
RMA TYPE CUSTOMIZATION
You have different types of customers and accounts with varied entitlements. Returns can only work if you can provide different types of return entitlements to different types of customers automatically. Fortunately, our Returns module is ideal for the type of RMA application that best suits your needs. The Returns Management module allows you to define these different types of RMAs and the entitlements associated with each. You can also apply different types of returns at the product level as well as manage your warranty and grace periods depending on the customer or product.
RETURN ON BEHALF OF (ROBO)
Increasing the ways and places which your customers can request and process a return is a proven way to increase customer satisfaction and brand loyalty. Our Return on Behalf (RoBo) allows you to effectively increase your support network to other retailers, merchandisers, and distributors. You will be able to designate multiple entities as an authorized return point and because of our comprehensive roles and authorization capability, they can work in the same system with same data pertinent to the activities you have asked them to perform.
Processing a return and receiving the product back is just the beginning of the reverse supply chain. Once you get the product back, you now have to do something with it. Our disposition capability is integrated with the rest of the returns management module, so you can perform everything from re-packaging, recycling, scrapping to liquidating immediately upon receipt.
STOCK ROTATION MANAGEMENT
Stock rotation is a difficult process to manage in the most effective solutions, but in most cases Stock rotation is largely a manual process performed through email or phone between your sales support staff and your accounts or retail locations. Through our Stock rotation management capability, you will be able to add rules for stock rotations, schedule SR initiations and rotate locations via our admin interface.
NOTIFICATIONS & DOCUMENTS
Our returns management software comes with a robust notification engine that you can use to notify your customers, accounts and partners at different points during the returns process. You can customize email and SMS notifications for any activity and any milestone. With the module, you can also create customized documents needed for the returns process such as RMA, Bill of Lading, Manifests, and Authorizations.