IF YOUR COMPANY DEALS WITH A PHYSICAL PRODUCT,
REVERSELOGIX IS FOR YOU
IF YOUR COMPANY DEALS WITH A PHYSICAL PRODUCT,
Our Reverse Logistics Portal is a one-stop shop for your customers to register products, initiate support requests, print necessary shipping labels and track the status of returns and repairs. We also provide a comprehensive Return Avoidance solution to guide your customers through troubleshooting steps in an attempt to prevent a return from ever being initiated. The steps and decision points are all developed and controlled by you through our administration panel.
The life cycle of a product or item doesn’t end when it gets into your customer’s possession. Product Registration and tracking of ownership is a primary component of a Reverse Logistics solution. Our Product Registration portal allows after sale registration as well as ownership assignment when selling business to business. Using returns management platform allows you to provide better customer support, a source for marketing campaigns, and the ability to better manage the full life cycle of the product.
There are four ways a Return Merchandise Authorization (RMA) is initiated. The customer walks into one of your stores, calls your support center, goes to your website or utilizes your mobile app. Our Returns Management platform supports all four scenarios and is a guided experience for your customers. Unlike other Returns Management solutions, ReverseLogix works for both your direct consumers and business to business partners.
In most companies, the RMA process is largely a manual afterthought process that leads to a lot of inefficiencies. Once the RMA is initiated there is usually some magic or manual maneuvering to prepare a warehouse or return center to receive the goods. Using our Returns Management software solution allows your Store associates, Support associates and Return Center associates to work with the same data and information. Additionally, the RMA management module allows you to manage and clear discrepant returns, create rules for different types of returns and grading at receiving to expedite the disposition of the returned product.
RMA TYPE CUSTOMIZATION
You have different types of customers and accounts with varied entitlements. Returns can only work if you can provide different types of return entitlements to different types of customers automatically. Fortunately, our Returns module is ideal for the type of RMA application that best suits your needs. The Returns Management module allows you to define these different types of RMAs and the entitlements associated with each. You can also apply different types of returns at the product level as well as manage your warranty and grace periods depending on the customer or product.
RETURN ON BEHALF OF (ROBO)
Increasing the ways and places which your customers can request and process a return is a proven way to increase customer satisfaction and brand loyalty. Our Return on Behalf (RoBo) allows you to effectively increase your support network to other retailers, merchandisers, and distributors. You will be able to designate multiple entities as an authorized return point and because of our comprehensive roles and authorization capability, they can work in the same system with same data pertinent to the activities you have asked them to perform.
STOCK ROTATION MANAGEMENT
NOTIFICATIONS & DOCUMENTS
RECEIVE & INSPECT
Utilize the ReverseLogix Processing portal to receive returned items from your customers. Already linked to our customer facing interface, the processing portal provides your warehouse associates a quick list of all completed and incoming RMAs. Your associates will then be able receive, inspect, grade, and put-away your returns in an efficient, simple step process. ReverseLogix will work with you to design the best workflow, rules, and role-assignments for your operational requirements.
ReverseLogix is a SaaS technology with global reach. In today’s world it is not uncommon to find yourself utilizing a mix of owned facilities, DCs, and third-party operated warehouses to fulfill your reverse supply chain needs. Making sure that facility analytics, reporting, and processing are standardized and controlled can be a hurdle for operations leadership. ReverseLogix’s centralized technology provides uniform access for both owned facilities and third-party partners when receiving and processing returns. Stay updated with real-time data and make sure your returns are received and managed properly with our leading reverse logistics platform.
Let’s face it, sometimes customers don’t get it right. They say they’ll send back two of their purchased items; however, when you open the box only one item is inside. How do you handle this? Customer Happiness is an ever-increasing benchmark for most companies. Being able to process and handle RMA discrepancies in the most efficient way possible is not only a must for customer satisfaction but also safeguards against over-crediting. ReverseLogix technology provides you the quickest way to edit or put holds on RMAs while you resolve discrepant situations. With the ability to directly communicate with your customers (portal chat, text, or email), the ReverseLogix platform is your best choice in processing returns, communicating with customers, and handling unexpected situations.
WARRANTY BASED REPAIRS
The warranty management functionality of our Repairs Management module allows you to perform both in-warranty and out-of-warranty repairs. You are able to quote and invoice customers before performing the repair as well as creating your own unique repair offerings.
The warranty management system allows you to perform repairs at multiple depot levels and stock transfer the repairable units to each level. Because our platform is in the cloud, you can designate other repair suppliers such as after sales care providers and remote repair centers as depot levels.
Repairing anything usually requires some kind of parts and the consumption of those parts need to be managed to correctly track your assets. Our Repair Management module includes Warehouse Management capabilities so that you can track every part, the age of the part and the value of the part as it is used in the repair cycle.
For those repairables that require extensive testing and wiping, our Repair Management module integrates with testing suites through an easy to use plain text integration. You will also have the capability to override test results directly in the Repair Management module. The testing center can be configured to also output test results to an analytics platform to aggregate and analyze failure codes and root causes.
BILLING CODE CUSTOMIZATION
The RTV Module makes it easy for you to consolidate multiple different products from the same vendor into a custom category and location before being shipped back. These custom categories or nodes are an easy way for you to manage unwanted inventory. This allows you to save money on freight by consolidating those items then shipping back in bulk. You can also age each item individually and as a whole category.
GRADING & INSPECTION
Every item that comes back to one of your return centers has a status, a condition and a value. It is imperative that you have a robust system of inspection and grading of any items that come back to you so that you can make the proper decision on how to dispose or return unwanted material. The RTV module has a configurable grading levels system that you can use to then automate actions to expedite RTV processes.
CONTRACT TERMS AND PERCENTAGES
Most of your vendors will have rules and percentages of returns allowed. The RTV module allows you to manage those contract terms directly within the platform to prevent a waste of time and ensure shipments aren’t sent incorrectly or at the wrong time.
REDUCED RETURN TO SENDER RISK
Shipping a returned item back to the vendor (as an RTV or Return to Vendor item) may result in the same item being shipped back to you by the vendor. This is because, there are policies that govern such transactions. The process by which a vendor ships a returned item back to you is called Return to Sender – and this means another unwanted item making its way into your returns center, where it becomes unused inventory.
Our Return to Vendor app will make sure your return request contains all relevant data, such as serial numbers, to reduce the chances of items being sent back to you. It helps you connect the first and second return flows, which allows you to recover value from the returned products.
For more information about our Return to Vendor service, fill out our contact form.
One of the core principles that ReverseLogix is guided by is Visibility. Numerous offerings provide similar functionality but not every platform believes that BI should be ubiquitous throughout the platform. ReverseLogix Technology shows analytics within every module, queue and order. This prevents you from having to find the right report as every page is a report.
ROLE BASED REPORTING
Business Intelligence and Reporting is only as good as the data going in, but it is also important to only provide data to those that have a need to see it. This is why our platform has a robust role bases system that allows the administrator to determine who can see, change and edit what. The role based reporting also allows you to determine which standard reports a user can see and print; protecting you and your partners and accounts data.
The ReverseLogix BI platform allows you to determine what analytics a user will see based on role. This serves the twofold purpose of configuring the system to incentivize each employee based on what should be important to them, but also ensuring that they see the data they need to see. Through our customizable dashboard you can ensure every associate and worker has the data they need to understand what needs to e done.
EASY TO UNDERSTAND LARGE SCALE DATA
Tap the potential of the analytics of logistics and turn this data into a profitable competitive advantage with the help of ReverseLogix. We understand that the presentation of data is important, and that poor presentation can lead to mistakes in the decision-making process. With us, however, you can combine driving behavior reports, tracking movement, scheduling, and routing on one centralized Business Intelligence platform.
Our Warehouse Management module covers end-to-end warehouse management needs such as multiple warehouses, graphical location management, purchase order fulfillment, intake orders, sales order fulfillment, parts management, kitting & consolidation, and assembly.
Utilize our Asset Management module to handle all aspects such as lifecycle management, depreciation and value, QR code tracking, install and de-install, location to location tracking, information audit, and chain of custody.
The Shipping Management module is a transportation system for your Parcel, X-Parcel, LTL and FTL needs. It can be used independently or in concert with the rest of the ReverseLogix. It includes parcel carrier integration, delivery and pickup scheduling, proof of delivery, carrier network management, and bid and tender.
The movement of equipment and drivers into and out of your sensitive areas is an important management concern that is usually managed through spreadsheets or some other manual technology process. Our Yard Management module is a fully automated solution to manage equipment, drivers and process requests to control all movement.