IF YOUR COMPANY DEALS WITH PRODUCT RETURNS, REVERSELOGIX IS FOR YOU
ReverseLogix is the only end-to-end returns management system built for retailers, ecommerce, manufacturers and 3PLs.
Whether B2B, B2C or hybrid, the ReverseLogix platform facilitates, manages
and reports on the entire returns lifecycle.
- Robust policy and rules engine configurable and changeable to meet your policies, claims rules, vendor entitlements and approval hierarchies.
- A branded, intuitive portal for B2C or B2B customers to initiate returns, check status and get notifications.
- Highly configurable returns processing module with guided workflows for receiving, inspecting, and grading product returns.
- Quick implementation of 4-6 weeks and quick adoption, so you start saving money fast.
- Business intelligence that centralizes data for total visibility into the returns lifecycle.
Our Reverse Logistics Portal is a one-stop shop for your customers to register products, initiate support requests, print necessary shipping labels and track the status of returns and repairs. We also provide a comprehensive Return Avoidance solution to guide your customers through troubleshooting steps to prevent unnecessary and costly returns whenever possible. You can customize and control every step and decision point along the way through an easy-to-use administration portal.
A product’s lifecycle doesn’t end when it’s delivered to a customer. Product Registration and ownership tracking help you manage products that are eligible for warranties, guarantees, or other repairs. Our product registration portal coordinates after-sale registration for B2C transactions and ownership assignment for B2B transactions. A comprehensive returns management platform can be for marketing campaigns, to improve customer support, and to manage the full lifecycle of your products.
There are four ways to initiate a Return Merchandise Authorization (RMA): in person (at one of your retail locations), over the phone with your support center, on your website, thorough your mobile app. Our returns management platform supports all four options, providing a guided experience to help customers and employees through the returns process. Unlike other returns management solutions, ReverseLogix works for both your direct consumers (B2C) and your partners (B2B).
In most companies, the RMA process is an afterthought. It’s largely done manually, which leads to a lot of inefficiencies. Once the RMA is initiated someone has to manually alert a warehouse or return center to receive the goods, other team members receive, inspect, and process it, and someone has to decide what to do with the product. Our Returns Management solution coordinates the activities of store associates, support teams, and returns center employees so everyone has the same information and can expedite the returns process. You can also use the module to manage and clear discrepant returns, create rules for different types of returns, and grade returns upon receipt to quickly move products to the appropriate disposition channel.
RMA TYPE CUSTOMIZATION
You have different types of customers, and the various return options or entitlements for each customer can muddle the returns process. The ReverseLogix Returns Management module allows you to create automatic rules by customer or product category, or even for individual products and customers. You can define various authorizations and options at the product purchase or warranty level, as well as grace periods (if applicable). This significantly minimizes confusion for employees and customers, limiting the chance for errors and providing better customer service to streamline the process.
RETURN ON BEHALF OF (ROBO)
Convenient return options are essential for today’s retailers, and increasing the ways and places where customers can request and process a return increases customer satisfaction and brand loyalty. Our Return on Behalf (ROBO) module expands your support network to other retailers, merchandisers, and distributors and designate multiple entities as an authorized return point. With our comprehensive roles and authorization capability, all these different entities can work in the same system with the same data based on their role in the returns process.
Processing a return and receiving the product back is just the beginning of the reverse logistics supply chain. After the product arrives at your facility you have to do something with it. Our disposition capability is integrated into the rest of the Returns Management module, so you can evaluate the best course of action and customize the disposition steps with pre-designed workflows or recommendations. The software will help you with repackaging and restocking, recycling, scrapping, returning to vendor, liquidating, or disposing of the product.
STOCK ROTATION MANAGEMENT
Our returns management software comes with robust notification tools to send automated communications to customers, accounts and partners at different points during the returns process so everyone is informed about the location of the product, the next step in the process, and the timeline for return completion. You can customize email and SMS (text) notifications for any activity and any milestone along the way. You can also create customized documents needed for the returns process such as RMA, bill of lading, manifests, and authorizations.
NOTIFICATIONS & DOCUMENTS
Our returns management software comes with a robust notification engine that you can use to notify your customers, accounts and partners at different points during the returns process. You can customize email and SMS notifications for any activity and any milestone. With the module, you can also create customized documents needed for the returns process such as RMA, Bill of Lading, Manifests, and Authorizations.